Are customer stars retained when loyalty subscription is cancelled?

NickE — Tue, 09 Nov 2021 16:32:34 GMT

I'm wanting to cancel our loyalty subscription. Not enough people actually utilize it to justify the added expense.

That said, I don't want any customers who have already earned stars to lose them. Do customers retain their stars if/when I cancel the loyalty subscription? Are they able to still see how many stars they have?

Thanks!

Re: Are customer stars retained when loyalty subscription is cancelled?

JessPoynter — Tue, 09 Nov 2021 16:58:54 GMT

I think once you cancel the subscription the stars are also lost.

You might be able to export the data into a report before cancelling so you can see who has earned what.

thread Are customer stars retained when loyalty subscription is cancelled? in Archived Discussions (Read Only)

Are customer stars retained when loyalty subscription is cancelled?

Re: Are customer stars retained when loyalty subscription is cancelled?