thread Re: Square Online Q&A: How can we help grow your online orders? in Archived Discussions (Read Only)

Square Online Q&A: How can we help grow your online orders?

Tom — Mon, 15 Jul 2024 21:02:36 GMT

Are you in the food & beverage business and looking to increase online orders, to expand your marketing reach, or are you just getting started with your website? You've come to the right place.

The Square Online team wants to ensure that your business is set for success for this year's holiday shopping season. Whether you’re just starting your online ordering page or if you’ve had one up and running for a while, we want to know how we can help.

On Wednesday, October 26, we hosted a Q&A in this thread that covered the following topics:

Menu Optimization: Set up your menu to drive the most checkout conversions.
Email Marketing: Reach your customers with updates and promotions.
Search Engine Optimization (SEO): Ensure that customers can find you online.
Social Media: Stay connected and grow your reach.
On-Site Marketing: Raise awareness about online ordering at your restaurant.

Have a look at the thread below to see what questions sellers brought up and learn more about the solutions that Square has to offer!

Re: Square Online Q&A: How can we help grow your online orders?

OurCupCakery — Thu, 13 Oct 2022 00:05:25 GMT

We offer events. Is there an event calendar we could put on our website? Does Square articulate with Eventbrite or any other event registration platforms?

Re: Square Online Q&A: How can we help grow your online orders?

queeniesvegando — Thu, 13 Oct 2022 01:03:34 GMT

How can I grow my new business with email and on-site marketing

Re: Q&A with Square Online: How can we grow your online orders?

JUYBoutique20 — Fri, 14 Oct 2022 18:35:28 GMT

Will this be done for the retail stores opinion as well?

Re: Square Online Q&A: How can we help grow your online orders?

AmericanoLive — Sat, 15 Oct 2022 22:50:04 GMT

Improve SEO - on the coding side.

Re: Square Online Q&A: How can we help grow your online orders?

BathnBliss — Mon, 17 Oct 2022 01:35:04 GMT

can we get a coming soon option for products...they not ready for sale, but at least excite the customers, or a preorder section?

Re: Square Online Q&A: How can we help grow your online orders?

SarahCotta — Mon, 17 Oct 2022 03:29:28 GMT

Please PLEAST implement a "Notify when item is back in stock" feature. We have been begging for this for years. Shopify already has this and has had it. It will drastically improve sales for many of us.

Re: Square Online Q&A: How can we help grow your online orders?

Vince22 — Wed, 19 Oct 2022 21:39:38 GMT

I’d like to know how can I bring more traffic to my website on square.com I sell very well in craft markets. But my online sales are almost nonexistent. I’ve even been tempted to close my online store. I’m always marketing my store on Facebook, Instagram, even Twitter. Even when someone makes a purchase I give a business card with my website and my QR code for my business page.

Re: Square Online Q&A: How can we help grow your online orders?

Lkam — Wed, 19 Oct 2022 23:50:16 GMT

I want to incentivize customer to use the online ordering. I want to offer a free item per customer who orders thru the web app. How can I do that?

Re: Square Online Q&A: How can we help grow your online orders?

Honeyroseboards — Thu, 20 Oct 2022 01:19:30 GMT

I have feedback, I wish there was a way to make specific items available for specific days. I’m closed Monday and Tuesday and would love to have specific Halloween items available on Halloween only for pickup. To my knowledge there’s no way to do this. Same with thanksgiving and Christmas. I want specific timing for those days without reconfiguring all of my days.

Re: Square Online Q&A: How can we help grow your online orders?

greenvida — Thu, 20 Oct 2022 10:36:37 GMT

We sell food items that are for pre-order and pick up on specific days. We cannot set up a pick up time by date or time. Only by a certain amount of minutes, hours, and days. It has caused many issues because our customer Get the automatic email saying it ready when it actually isn’t. TIA

Re: Square Online Q&A: How can we help grow your online orders?

genanh — Thu, 20 Oct 2022 10:38:22 GMT

We are a cafe, food truck and coffee roaster. What is the best way to set up our website so that each business stands on its own yet is still one company?

We are trying to set up coffee subscriptions and found where to create the monthly recurring transaction but can’t figure out how to connect it to an item so that customers can order it.

Re: Square Online Q&A: How can we help grow your online orders?

Thebackdoor612 — Thu, 20 Oct 2022 12:40:16 GMT

We have online ordering currently with multiple categories with one of the categories being pizza. We would like to offer a “2 for 20” special on select pizzas for Wednesdays and Thursdays and full price on Fridays and Saturdays. Is there something I can set up to create this scenario or do I have to go in the system and manually change the prices every time? The normal pizza prices vary between $14 and $17.

Re: Square Online Q&A: How can we help grow your online orders?

mrgspizzas — Thu, 20 Oct 2022 12:57:32 GMT

How can I set up the same deal to online customers that in-store customers get? Also, my online presenting site is our business name but some say it is too long for customers to remember. Could this be the reason my online business is slow?

Re: Square Online Q&A: How can we help grow your online orders?

JHOPPE — Thu, 20 Oct 2022 14:30:45 GMT

How can we make customer feedback public? We get great reviews but we only see them internally. I think the positive reviews would help drive sales. Thank you!

Re: Square Online Q&A: How can we help grow your online orders?

smallcatering — Thu, 20 Oct 2022 15:02:45 GMT

We are trying to set up our menu for online orders, but with serving pizza, there are alot of modifiers. how can we can we simplify the process? also how can we ensure that square will offer delivery to our customers locally?

Re: Square Online Q&A: How can we help grow your online orders?

Grabngrub — Thu, 20 Oct 2022 15:18:52 GMT

I am a mobile food truck always on the go. How can we automatically update our location and hours of operation to let customers place pick order at the particular location?

Re: Square Online Q&A: How can we help grow your online orders?

bhgbrandmanager — Thu, 20 Oct 2022 17:19:14 GMT

We would love to create items for pre-order on specific calendar days, the workaround we have to use is really difficult for customers. Are you rolling this feature out any time soon?

We also would love to be able to attach sides and add on to menu items and have them print to their correct expo station.

We'd love improved reporting on kitchen performance. Are the plans to add graph features to show ticket time trends over a full day like you can see sales trends?

Are the plans to upgrade the inventory functionality? We do a 'pick two' and aren't able to make the inventory update for both the pick-two item and the regular menu item. Am i missing a function?

Re: Square Online Q&A: How can we help grow your online orders?

branchburgsbest — Thu, 20 Oct 2022 22:27:00 GMT

Hey Tom,

Maybe some more help with modifications for us with more customizable menus. Do you offer 1:1 services where someone can assist with modifiers by going over the menu & needs of the customer & how they differ from what the restaurant sees when receiving/inputting orders?

Thanks!

Re: Square Online Q&A: How can we help grow your online orders?

branchburgsbest — Thu, 20 Oct 2022 22:28:46 GMT

Also, adjusting delivery times separately from pick ups within online ordering. Online ordering times may differ depending on pick up or delivery in food industry so it would be nice to separate them