thread Re: How do I remove my ph from the receipt? I don't accept phone calls. & customers are req to a in Archived Discussions (Read Only)

How do I remove my ph from the receipt? I don't accept phone calls. & customers are req to add ph

Creatorofthings — Mon, 22 Nov 2021 17:25:34 GMT

The help info/answers/guide on Square aren't matching what happens during checkout.

1. I don't have my phone number on any location or invoice. However, it's included on the email invoice that I can't change. See screenshots below.

2. I have "require customer email (at checkout)" set to optional, however, it's required by Square during checkout anyway.

I had a friend buy an item so that I could be certain what customers see when they checkout, what their email invoice shows, what their bank shows, etc.

Re: How do I remove my ph from the receipt? I don't accept phone calls. & customers are req to a

Creatorofthings — Mon, 22 Nov 2021 17:58:34 GMT

The only other place I can find my number is:

Online - settings - general - phone number

I can't save the form without adding a phone number there. I guess this is where the email receipt is pulling info from?

I don't want my number being given out. I am hard of hearing and I'm only one person. I don't use voice calling. Just email/text.

Re: How do I remove my ph from the receipt? I don't accept phone calls. & customers are req to a

Kassi_ — Wed, 24 Nov 2021 13:32:22 GMT

Welcome back to the Community, @Creatorofthings -

It looks like you've done some digging into the settings of your receipts and invoices to get this removed.

One other place I would suggest removing your phone number would be under Account & Settings > Business > Locations > Click to Edit > Delete Phone Number > Save.

Please let me know if this still doesn't do the trick for you.