Why can I not transfer money paid by customers?

MonkeyStix — Mon, 22 Nov 2021 23:46:24 GMT

I received payment from an invoice in August of 2021. I have periodically been trying to transfer the money into my bank account but there have been holds on my account. Now, I can't even find where the holds are, and it still won't let me transfer my money. Someone help.

Re: Why can I not transfer money paid by customers?

Kassi_ — Wed, 24 Nov 2021 15:14:41 GMT

Welcome to the Community, @MonkeyStix -

While we don't have access to account specifics from the Community, we would recommend checking your emails for an email from our Account Services team as they typically reach out there and can direct you accordingly.

Most of the time there is more information needed on your business or maybe a transaction. You can check out your Dashboard for this form to fill out and get your account back to normal.

Thank you!

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Why can I not transfer money paid by customers?

Re: Why can I not transfer money paid by customers?