thread Re: Live Q&A: Ask us anything about Square Loyalty 🌟 in Archived Discussions (Read Only)

[CA] Live Q&A: Ask us anything about Square Loyalty 🌟

cspillane — Tue, 16 Jul 2024 21:32:24 GMT

Join the Square Loyalty team (@cspillane, @seiderman) alongside Square small business evangelist and former Super Seller, @PessoAlumni (former owner of Pesso’s Ices & Ice Cream with 5+ years of experience using Square Loyalty at his business) on Thursday, February 23 for a Q&A about Loyalty.

We’d love to hear what’s working well for your business, as well as ways we can better serve your needs.

Example questions and comments:

How can I increase awareness or drive enrollments for my loyalty program?
What’s the best way to get started with Loyalty Promotions?
If Square could add [describe feature], it would really help my business to [describe outcome].

Date: Thursday, February 23, 2023

Time: 12 p.m PST / 3 p.m. EST

Feel free to post questions in advance, and be on the lookout for a "Best Answer" summary following the discussion. We look forward to seeing your questions and comments.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

PessoAlumni — Mon, 06 Feb 2023 19:55:57 GMT

Thanks for holding this Q&A event and for the awesome introduction, @cspillane !
I'm super excited to jump in and help answer folks' questions as we go!

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

Shambhala — Mon, 13 Feb 2023 00:13:32 GMT

If Square could add sms marketing to run alongside the loyalty program (in Canada same as the US), it would really help my business to grow.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

rordeoannouncer — Mon, 13 Feb 2023 03:00:33 GMT

first question... how to tune in?

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

DominiqueG — Mon, 13 Feb 2023 16:14:18 GMT

First of all, a little tutorial on how to set this up, and if it would (or could one day) apply to what I need it for.

I run a boutique fitness studio and I send out a $20 credit to students for referrals. Could this be done through the loyalty program? Currently, I just send out a gift card, which was recommended for “vouchers” when I was looking up if this could work?

Additionally, perhaps sending something out just on their birthdays? Maybe this is already in the system, but to be honest, I have no idea how the loyalty programs work.

In gratitude.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

Tom — Mon, 13 Feb 2023 23:42:48 GMT

Hey @rordeoannouncer, thanks for checking in! This discussion will take place in writing within this thread. If you have any questions or feedback, please drop them in by replying below.

You'll then receive a notification once the Loyalty team replies to your question on February 23. Thanks for your patience!

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

Jenavive — Tue, 14 Feb 2023 03:17:55 GMT

This is more of a 'how to' question but we get this all the time and would be great to know how to resolve: if a loyalty member accidentally makes a typo when entering their phone number in order to collect loyalty points for their purchase, there is no correction or back button to tap and they end up losing their loyalty points on the purchase. Either an option to correct a typo, or an option for the employee to manually apply reward points to a customer account would be greatly appreciated. If this already exists, how to do? Thanks!

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

brittmadeit — Tue, 14 Feb 2023 06:27:09 GMT

I will send you an e-mail!

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

Shambhala — Tue, 14 Feb 2023 19:09:20 GMT

great thanks!

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

LukeNieuw — Wed, 15 Feb 2023 15:17:02 GMT

The loyalty program was a game changer for my business!! I hope I can attend this session 🙂

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

mtgmxxpress — Wed, 15 Feb 2023 17:50:21 GMT

I sell a custom product/service, that is covered by extended health insurance. My product has a customary charge level and most clients get full coverage annually. I'm not allowed to throw in complimentary or accessory products as its deemed unethical.

Any suggestions on how i could implement a loyalty program to help grow my business?

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

brittmadeit — Wed, 15 Feb 2023 18:05:30 GMT

Design your loyalty program as a "product".
Ask the client, do you want to be a loyalty member?
1. Charge a penny.
Crete your loyalty system database.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

MathDoctor — Fri, 17 Feb 2023 14:49:26 GMT

Hello Square team. I'd love to set up a loyalty reward program for my customers here in Canada, where customers can redeem points for a gift card or for future services with us. Looking for more details and price plan options.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

BoutiqueMomma — Mon, 20 Feb 2023 22:06:05 GMT

Love the birthday idea also. Always wondered that.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

BoutiqueMomma — Mon, 20 Feb 2023 22:08:37 GMT

Fellow Candian. I have also thought about this, and many location in USA have this and I always feel like Canadians get the hard end on items

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

lornaz — Thu, 23 Feb 2023 20:07:23 GMT

Hi @Shambhala! Thank you for the feedback. Unfortunately I don’t believe there are currently plans to launch Text Message Marketing internationally but I have passed along this request to our Marketing team to help them prioritize.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

PessoAlumni — Thu, 23 Feb 2023 20:10:17 GMT

Hey @Jenavive –

You absolutely can manually add or remove points to a customer account! You can do this through your POS or through the web dashboard, in the Customers tab. Here’s a link to the support center article and guide for the full step by step process. It’s quick and easy, and our customers loved that we were able to edit things like this.

Let us know if you have any other questions!

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

PessoAlumni — Thu, 23 Feb 2023 20:11:55 GMT

Hey @LukeNieuw –

That’s so great to hear that Loyalty has helped your business! It really helped ours too and make things so easy to give back to our consistent customers and encourage more of them to keep coming back!

Luckily this session is all text-based, so you can follow along in real time or just hop in afterward and read up.

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

MathDoctor — Thu, 23 Feb 2023 20:18:57 GMT

I'm assuming this is not possible for us Canadians at this time? Can anyone from @Square confirm this? @lornaz @PessoAlumni

Re: Live Q&A: Ask us anything about Square Loyalty 🌟

glenburnsoda — Thu, 23 Feb 2023 20:20:52 GMT

We are finding it difficult to figure out what things our customers have qualified for because we've setup the points to be able to redeem several items at each point level. We sell ice cream so for 10 points, they can get a small milkshake or a small sundae or a large soda etc. On the POS when you go to redeem rewards - it just shows you some boxes and you have to guess at which one will redeem the correct item. Is there a way to set it up to be easier for the redeeming process? My staff are constantly confused.