thread Re: Address not accepted in Archived Discussions (Read Only)

Address not accepted

Brutus — Tue, 23 Nov 2021 14:53:02 GMT

I have entered my correct address, and yes it is not found on google. I have

emailed google many times over the last two years and still not in there database.

Very frustrating....

Re: Address not accepted

frances_a — Wed, 24 Nov 2021 22:47:35 GMT

Hello @Brutus and welcome to our Seller Community!

What service are you trying to enter your address for?

Thank you for clarifying so we can better assist.

Re: Address not accepted

tifholmes — Thu, 02 Dec 2021 23:14:45 GMT

Not sure if this is what the OP meant, but I just had a customer try to order something in my online shop today and they emailed me to let me know the checkout process would not accept the shipping address they entered because it wasn't found on Google. The address the customer entered is correct and Google does not offer the correct address in its list of recommended addresses. What does one do in this situation? Are customers able to enter an address not listed/found on Google? If not, this seems like it could potentially turn frustrated customers away.

Re: Address not accepted

puritykingdom78 — Sun, 30 Jan 2022 00:43:36 GMT

I am having this same issue with my business address and home address. Neither of them are valid addresses according to the checkout. My home address keeps changing the spelling of Dr to Drive but it is not recognized by the Post Office as Drive at all. I need serious help.

Re: Address not accepted

puritykingdom78 — Sun, 30 Jan 2022 00:44:38 GMT

Frances, can you please help me as well?

Re: Address not accepted

JJ_ — Tue, 01 Feb 2022 23:05:06 GMT

Hey there @puritykingdom78

This sounds like a good question for our Square Online support team

They can take a look at your account with you to help a shine light here, as they are able look at your account alongside you in order to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

Sorry about the experience.

Re: Address not accepted

puritykingdom78 — Wed, 02 Feb 2022 02:14:26 GMT

Thank you. I moved the question over to the online thread and received a response. Thanks again.

Re: Address not accepted

RESINateWithTay — Sun, 10 Apr 2022 22:59:09 GMT

What was the answer to this? I'm having the same problem

Re: Address not accepted

puritykingdom78 — Sat, 30 Apr 2022 04:24:12 GMT

Hi RESINateWithTay, I love your name by the way. I was told that I didn't have the shipping and texas assigned to all of my merchandise so it was not allowing me to add those particular items for sale with the address.