thread Re: Delivery time glitch / fault in Archived Discussions (Read Only)

Delivery time glitch / fault

JMtimber — Fri, 19 Mar 2021 17:06:39 GMT

Major issue with the estimated delivery time as we do not have a time machine available!

Anyone else experienced this? It just started happening, no settings have been change but even if they had should this not be impossible anyway?

Re: Delivery time glitch / fault

MJD — Fri, 19 Mar 2021 17:57:36 GMT

Haven't experienced this but it seems pretty crazy, have you tried to reset your delivery times?

Re: Delivery time glitch / fault

JMtimber — Sun, 21 Mar 2021 18:02:27 GMT

Yeah, we tried a few things but Square have been in touch and it is a fault, which I guess it would have to be as there's no way to accidently add minus days to your delivery.

Re: Delivery time glitch / fault

tranguyen — Tue, 23 Mar 2021 10:51:55 GMT

Hi @JMtimber, I just want to follow up and let you know I've chased up our team about this. I hope to get more clarification on what's causing the text and a rough estimated of when this will be fully resolved. Apology that this has taken longer than expected, but I'll check in again once I have more information from our team.

Thank you for bearing with us!