thread Customer email OR mobile? (Not both) in Archived Discussions (Read Only)

Customer email OR mobile? (Not both)

Dapao — Sun, 01 Nov 2020 20:17:19 GMT

Hello

i’m doing pizza for pickup and on the final step, it asks the customer to put in both an email and a phone number. I’d prefer to just do phone number - can I make the email address optional? I find both over the top 🙂

thanks

christina

Re: Customer email OR mobile? (Not both)

Sam_400º — Sun, 01 Nov 2020 21:46:08 GMT

Nope, you can make the phone number optional but not the email address.

I get where you’re coming from as it does seem like over-kill, but they’re also providing their billing address even when collecting their order so there is quite a bit of personal info needed from their part anyway.

It’s never come up as a problem over here - but I’ve been training my customers on it for a while 😂

(baked potatoes were a washout BTW - total on one family helped! But guess that’s a good thing...)

Re: Customer email OR mobile? (Not both)

Dapao — Mon, 02 Nov 2020 07:14:57 GMT

My full time job is in data for a large organisation so maybe I’m over thinking it! Always thinking ‘what value are they getting for giving me their data’ and ‘is this personal data being stored securely?’ I do everything to minimise how much we collect. But if you can train people, great :). I’ll stop thinking about it!

glad there was only one family in need - and you learned that you can make a new menu item. So wins all around!