thread Re: Abandoned cart with marketing in Archived Discussions (Read Only)

Abandoned cart with marketing

Johanne — Thu, 17 Oct 2024 15:24:12 GMT

Hello

Since October 8th all " abandoned cart" was supposed to be transferred to Marketing.

Since then, I have absolutely nothing showing about " abandoned cart" on my Marketing dashboard.

I do not have to pay extra as I already pay for Square Online subscription.

Important to know that I am in Canada.

Thank you for getting back to me .

Breffni — Fri, 18 Oct 2024 12:55:59 GMT

Hi @Johanne 👋 thank you for flagging this.

Our team are still in the process of migrating some features fully over to the Marketing Dashboard so I apologise for any confusion caused.

In the mean time, you can still view abandoned cart analytics from your Square Online Dashboard > Communications > Abandoned Carts.

I hope this helps.

Johanne — Fri, 18 Oct 2024 19:30:42 GMT

Hello Breffni

Thank you for getting back. As you know this feature is very important for sales. Hopefully we can get this up and running quickly.