thread Re: Email Notification from Square on Payments Received in Archived Discussions (Read Only)

Email Notification from Square on Payments Received

michellespianos — Tue, 10 Oct 2023 00:46:32 GMT

Hello

I spoke to a Square consultant that i am not happy with this.

As we have a number of customers paying different amounts and different payment types (books, fees, concert attendance, exams) it does not give me the breakdown of these individual customers nor payment amounts. It just presents a total and even when you click transfer details it does not give enough information on name of customer. I was informed i have to either go to balance to export an excel to review this. All i like is to look at the email and if it gives me a total it is fine but if i could also have a quick click that will give me names of customer, amounts and payments description.

Not sure if anyone finds this annoying but i have asked the consultant if a new feature can be added.

Re: Email Notification from Square on Payments Received

Arie — Tue, 10 Oct 2023 05:11:16 GMT

Hi @michellespianos,

Thanks for writing in with this suggestion!

The information our team has provided is accurate - the end of day email, or transfer summary will give you an overview, and you'll need to download a .csv file for a detailed breakdown. We'll continue to share this feedback with our product team.

As always, feel free to stop by The Community with questions, concerns and feature requests. We are more than happy to assist. ✨

Re: Email Notification from Square on Payments Received

michellespianos — Tue, 10 Oct 2023 08:25:38 GMT

Thanks Arie for responding. If you or your team can help to have a feature to pick up the info quickly rather than having a csv file to download and then to match for reconciliation will save a lot of time.

Kind regards

Michelles Pianos

Re: Email Notification from Square on Payments Received

dimo10 — Fri, 03 May 2024 07:11:46 GMT

Hi @michellespianos

If you need an email for each transaction you can switch this on by clicking

Dashboard > Settings > Account and Settings > Business Information > Email Notifications

Scroll to the bottom and you can click the check box -> Per payment

This will send you a email for every transaction processed.

I hope this help, let me know if this solves your problem

Re: Email Notification from Square on Payments Received

GiuliaD — Tue, 16 Jul 2024 11:23:43 GMT

I have this same problem. I would love a solution for this.