thread Re: Online Customer Reviews - Email Timing in Archived Discussions (Read Only)

Online Customer Reviews - Email Timing

CrunchCakeShop — Wed, 23 Mar 2022 03:28:08 GMT

Hi,

I've searched for the answer to this to no avail, but...

I've set up my square site to send my customers an email after one week, requesting that they review the items they've purchased.

My question is, is the timing based on the order date or the shipping date? So, if a customer orders on March 12 and the items are shipped on March 15th, would the email go out a week after March 12 or a week after March 15th?

Thanks in advance for any help provided!

Re: Online Customer Reviews - Email Timing

pessosices — Wed, 23 Mar 2022 04:06:14 GMT

Hey @CrunchCakeShop

Congrats on the new setup!

As far as I’m aware, it goes based on the order date — I saw another thread on here where someone was discussing their experiences with it. That might not be ideal if there is a longer gap between ordering & shipping but I hope the info helps your planning!

Re: Online Customer Reviews - Email Timing

CrunchCakeShop — Thu, 24 Mar 2022 03:01:37 GMT

Hi!! Thank you so much! That was very helpful.

Much appreciated!