thread Re: a bad review via square asking for reply in Archived Discussions (Read Only)

a bad review via square asking for reply

Cccggd — Tue, 19 Jul 2022 00:56:02 GMT

Received email indicating a bad review via square asking for reply. When I did it did not go through but it required me to sign in to respond. Could you please explain this situation

Re: a bad review via square asking for reply

DinaLRosenberg — Tue, 19 Jul 2022 01:13:20 GMT

Customers are able to gve feedback and reviews against the receipt- you can reply to these thru square. No one sees these reviews/exchanges but you and the customer- they aren't public.

Re: a bad review via square asking for reply

Donnie-M — Tue, 19 Jul 2022 12:06:51 GMT

@Cccggd You can always log into your online dashboard to look at any kind of customer communication. Always be aware to verify the sender of an e-mail and make sure the link is to square. I would be careful as phishing attempts with square accounts also do happen.

If someone does their receipt online, they can click a happy or sad face and give you feedback. This is most likely where this came from and is a opportunity to see what you did right or wrong.

Re: a bad review via square asking for reply

Cccggd — Tue, 19 Jul 2022 13:14:58 GMT

thanks