thread Re: Customer Reviews are being sent to early. in Archived Discussions (Read Only)

Customer Reviews are being sent to early.

cbm — Mon, 22 Sep 2025 11:06:13 GMT

Recently, one of my customers let me know they are being sent emails for an item already that they have not picked up yet. Currently, I have an item set as an event as pre-ordering is not yet available. The date for the pickup/event is November 19th. They are receiving emails for review almost a month before it happens.

Re: Customer Reviews are being sent to early.

Gold — Mon, 24 Oct 2022 11:58:35 GMT

HI, since your items are pre-order the system does not know the items have not been received. You can disable item reviews. (its an either/or situation, either you have reviews or you don't)

Re: Customer Reviews are being sent to early.

cbm — Fri, 04 Nov 2022 13:58:06 GMT

The problem lies though it is an "event" set to begin a month or more out from the time of purchase.. So, technically they have not received anything.

For example, you buy a ticket for Concert months in advanced, and you don't get sent an email asking how was the concert a week later after you bought the ticket asking how the concert was. The concert is still weeks away.

Re: Customer Reviews are being sent to early.

Gold — Fri, 04 Nov 2022 16:41:33 GMT

HI, yes, understood. Its either you have reviews turned on OR you don't.