thread Re: Requesting Customer Reviews in Archived Discussions (Read Only)

Requesting Customer Reviews

3rdeyeblaque — Mon, 22 Sep 2025 11:05:41 GMT

Hi, I'm having trouble understanding how to send customer review requests to existing customers. I upgraded my Square account and have tried to send requests for customer reviews to existing customers.

I see the drop-down menu that lists various times to send the automated request, but I don't know how to initiate sending the request or what it will look like (for some reason the test email is being sent to an old email for this account that has since been updated - how can I change this?).

Re: Requesting Customer Reviews

Gold — Fri, 09 Dec 2022 14:28:02 GMT

HI, yes, you can update the email address on your side but Square needs to update the initial email on their dashboard.

You can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: Requesting Customer Reviews

Laurie_ — Sun, 11 Dec 2022 03:57:19 GMT

Hi @3rdeyeblaque,

Great question, thanks for reaching out to us! And thanks again @Gold for pointing @3rdeyeblaque in the right direction to receive further support. 🙏

It's also worth noting that you can edit your business and account settings at any time as these details change. Ensure you've updated your email address here before reaching out to our Support Team.