thread Redeem Marketing Rewards in Archived Discussions (Read Only)

Redeem Marketing Rewards

Ellianos_Albany — Thu, 31 Mar 2016 17:25:08 GMT

We recently created a marketing campaign on Square which allows customers to enter their email and receive a promo code. We can not find the redeem rewards item on our IOS pos. Has anyone else had this trouble? We have checked online everywhere. We have the most recent update for square app as well, so it isn't that.

Re: Redeem Marketing Rewards

2ndglances — Thu, 31 Mar 2016 20:00:15 GMT

Hi, if you go to Libary on your app and there is a list which included redeem rewards, press that and there is a place to put the code and that's it.

Re: Redeem Marketing Rewards

Ellianos_Albany — Thu, 31 Mar 2016 20:08:17 GMT

Thank you for your suggestion, but as I stated the issues is that it is not there. We have updated the app and searched the library over and over again but can not find the redeem rewards button.

Re: Redeem Marketing Rewards

George — Thu, 31 Mar 2016 21:05:59 GMT

Hi @Ellianos_Albany, can you try to force quit the Square app? (Double tap the home button and swipe up to close the app. Then open it again.) Since you've downloaded the latest version of the Square app, this action should ensure you're using that version.

As you know, to find the Redeem Rewards section and apply rewards to a purchase, you’ll want to visit your item library and then tap Redeem Rewards (it has a tag icon with a star in the middle). From there, you can look up rewards by the six digit code or the customer’s email address or phone number. This article has more info: http://squ.re/1RAjdAx. If you still can't find the Redeem Rewards section, we'll put you in touch with a member of our Support team.

Re: Redeem Marketing Rewards

zydecoice — Fri, 29 Apr 2016 02:37:36 GMT

Did you ever get this issue resolved? I'm having the same problem. I have the most updated version but the "redeem reward" is not an option in my item list.

Re: Redeem Marketing Rewards

shington — Tue, 03 May 2016 06:19:01 GMT

I am also having trouble finding the Redeem Rewards button.. I have updated the App and restarted the app and Ipad several times to no avail.. any help is appreciated, thanks!!

Re: Redeem Marketing Rewards

shiny1ne1967 — Fri, 06 May 2016 21:11:51 GMT

Item for Rewards is marked with a Star shape ..and only says Rewards on it It is under your Library do a search for All Items close out your program and reload it if it has not shown up.

It is located under my Discounts

Gift Cards ..then Rewards ...check that area of your items library

Re: Redeem Marketing Rewards

JS_Alpacas — Fri, 01 Jul 2016 21:38:32 GMT

Like others mentioned above, I don't have the Redeem Reward item in my Item Library. I currently have version 4.44 of the Square POS. Also, deleted the app and reloaded. Do you have to have a reward coupon issued before the icon will show up in your list? Is there some add on app that is required?

Thanks for your help.

Re: Redeem Marketing Rewards

Spenser — Mon, 04 Jul 2016 19:05:53 GMT

It should automatically show in your item library. If that's not the case, go ahead and contact our Support team; they'll take a look an your account!

Re: Redeem Marketing Rewards

jude — Thu, 28 Jul 2016 05:26:43 GMT

yes, did you ever figure it out? i need help

Re: Redeem Marketing Rewards

llrsusanroachst — Tue, 06 Sep 2016 01:17:25 GMT

Same here...I do not see a redeem rewards ANYWHERE!

Re: Redeem Marketing Rewards

Sean — Fri, 09 Sep 2016 01:18:27 GMT

@llrsusanroachst - Have you already had a chance to make sure that you're subscribed to a Loyalty program? You can check this out from your Square Dashboard.

Re: Redeem Marketing Rewards

omascoffeeshop — Fri, 05 May 2017 17:12:25 GMT

Try going to "customer" putting in the name, click on the name and then "new sale with customer" the library will come up and "redeem Rewards" will be at the top of list. My problem is it doesn't remove the redeemed reward and show a zero balance due when I ring up a sale. I have been tendering it up "other" and putting "redemption" in the note area. But I would like to be able to keep track of who has redeemed rewards so as not to "double" reward and go broke!

Re: Redeem Marketing Rewards

Tom — Sat, 06 May 2017 22:46:08 GMT

Thanks for checking in here, @omascoffeeshop. That does sound a bit confusing — would you mind sending over an example of a transaction where this happened to our Support Team? They'll be able to take a closer look into it and make sure everything is recorded properly in your reports. Appreciate your help with this!

Re: Redeem Marketing Rewards

purpledelight — Sat, 16 Sep 2017 04:59:11 GMT

Im still in my free trial period of the Loyalty program. Is that why the Rewards button isn't popping up?

If so, what do I do when customers are already coming in to redeem their rewards in this trial period?

Re: Redeem Marketing Rewards

Chad — Tue, 19 Sep 2017 01:27:46 GMT

Hello @purpledelight, when you visit your items do you not have the option to redeem a reward? You should still have this option during the trial period.