thread Re: How do you cancel an invoice? in Archived Discussions (Read Only)

How do you cancel an invoice?

sammysam2410 — Sat, 02 Apr 2016 04:57:27 GMT

Re: How do you cancel an invoice?

George — Tue, 05 Apr 2016 00:00:15 GMT

Hi @sammysam2410, shouldn't be an issue. Just go to your invoices page in Dashboard and select the invoice you want to cancel. Click More and then Cancel. You and the invoice recipient will receive a notification and the invoice won't be payable.

Check out more details on invoices.

Re: How do you cancel an invoice?

yanniF — Wed, 13 Jul 2016 23:01:25 GMT

I just set up an account, got the bank verified and sent my first invoice.

I recived an email reciept of the transactipon but I CANNOT find a record of the transaction anywhere in the dashboard. Am I crazy?

I don't see where I can even cancel it?

What is up with this site?

Help?

Re: How do you cancel an invoice?

Spenser — Thu, 14 Jul 2016 17:56:30 GMT

You can find all of your successful and unpaid Invoices right from your Dashboard, @yanniF.

Once signed in, in the left-hand navigation click on Invoices. Here you'll find all of your Invoice history (be sure to adjust the date range at the top to customize the view.)

I won't be able to look into a specific Invoice here in the Community as these forums are public, but if you're still having trouble locating it, please let our Support team know!

Re: How do you cancel an invoice?

ascripts — Thu, 20 Jan 2022 03:32:34 GMT

How do I cancel an invoice that was already paid in full, but the customer now wants to cancel it.

Re: How do you cancel an invoice?

Arie — Thu, 20 Jan 2022 06:03:50 GMT

Hey @ascripts,

Thanks for getting in touch with us here in the Seller Community 👋

You can issue a refund for the invoice from your Invoice Dashboard. Select the invoice in question > select the the dots > choose "Issue Refund". Please let us know how you go!

Re: How do you cancel an invoice?

ascripts — Thu, 20 Jan 2022 07:22:59 GMT

No, I don't need to issue a refund. The services were cancelled last minute, so they don't get their money back. I just need to know how to cancel the invoice after services have been paid and there is no refund applicable. I don't see any way to do it. It only let's me cancel if the services have not yet been paid, but once they are paid, it won't allow me to cancel.

Re: How do you cancel an invoice?

Arie — Sun, 23 Jan 2022 01:12:53 GMT

Thank you for clarifying, @ascripts! Only unpaid invoices can be cancelled at this time. You can achieve this invoice instead, or leave it as is for your records. To achieve the invoice: select the the dots > select Achieve.

Re: How do you cancel an invoice?

ascripts — Sun, 23 Jan 2022 00:47:57 GMT

Thank you so much @Arie. I appreciate your getting back to me.

Re: How do you cancel an invoice?

tbianchino — Thu, 07 Apr 2022 10:56:06 GMT

how can I view all cancelled invoices?

Re: How do you cancel an invoice?

JJ_ — Thu, 07 Apr 2022 13:53:11 GMT

Under your Invoices page, you will find a filter that shows "All Invoices", if you change that filter to "Unsuccessful" you will be able to see all the canceled invoices @tbianchino.

I hope this information is helpful!

Re: How do you cancel an invoice?

accent_coach — Wed, 21 Jun 2023 17:08:46 GMT

Archive?

Re: How do you cancel an invoice?

MayaP — Thu, 22 Jun 2023 15:14:16 GMT

Hey there @accent_coach I am happy to help but I don't fully understand your question.

When you have a moment please provide more details.