thread How do I update my merchant category code for an existing Square business account? in Archived Discussions (Read Only)

How can I accept HSA or FSA cards with Square?

sallyjanemixon — Tue, 24 Jan 2017 19:02:30 GMT

We are a therapuetic program and have many clients who want to use their Health Savings Account (HSA). However, when we swipe their cards or manually put the numbers in, the cards are declined. How do we fix this problem? Do the customers need to contact their HSA?

Thanks so much.

Re: Why won't the Square Card Reader take a visa HSA card?

Merranda — Mon, 04 Apr 2016 15:40:44 GMT

Some of those have to be used as a debit only.

Re: Why won't the Square Card Reader take a visa HSA card?

George — Wed, 27 Jul 2016 22:53:07 GMT

Hi @sallyjanemixon, great question!

Licensed health care providers can process HSA cards just like any other cards. If you selected the Medical Practitioner, Medical Services, or Dentistry business category when you signed up, you shouldn't have any issue accepting these cards. If you believe your business category needs to be updated, just get in touch with our Support Team. Once they collect some details, they'll be able to adjust your business type

You can check out this article has more info about accepting HSA/FSA cards.

HSA card and Square

Shaina00 — Wed, 06 Apr 2016 15:13:22 GMT

Is there any therapist using Square for private practice? Were you able to use HSA card for payment?

I tried and it did not work.

Re: HSA card and Square

George — Wed, 06 Apr 2016 18:00:04 GMT

I've merged your question with this thread, @Shaina00. This should have the info you're looking for. If not, please get in touch!

We are DME company we are unable to run a health spending credit card is there a solution?

statallmedical — Tue, 03 May 2016 20:41:09 GMT

We are DME company we are unable to run a health spending credit card is there a solution?

Re: We are DME company we are unable to run a health spending credit card is there a solution?

George — Thu, 07 Apr 2016 23:13:28 GMT

This thread should answer your inquiry. Great question!

How can I accept HSA cards?

Karren8830 — Tue, 03 May 2016 20:40:43 GMT

How can I accept HSA cards?

Re: How can I accept HSA cards?

George — Fri, 15 Apr 2016 17:04:59 GMT

See the info above!

Can my business accept HSA accounts? I am a mental health provider and see clients for mental health

denisezajac — Tue, 03 May 2016 20:40:54 GMT

Can my business accept HSA accounts? I am a mental health provider and see clients for mental health

Taking HRA and HSA cards

Dm — Mon, 09 May 2016 21:20:21 GMT

How to get your business properly identified as medical? Having problems identifying my business as medical which makes me unable to process HRA and HSA cards according to troubleshooting. Any other medical groups correctly classified and how did you do that?

Re: Taking HRA and HSA cards

George — Mon, 09 May 2016 21:22:09 GMT

Terrific question.

Essentially, if you selected Medical Practitioner, Medical Services, or Dentistry for your business category when you signed up, you should be good to go. If you believe your business category needs to be updated, get in touch: http://squ.re/1SMoeIH. And there's more info on accepting HSA cards above!

Does Square accept Flex Pay?

LakewoodBrand — Thu, 16 Jun 2016 22:13:24 GMT

I have an inquiry regarding a dental office using Square. Does Square accept Flex Pay? Many clients have this card from their employer and they are only allowed to swipe this card at medical offices.

Re: Does Square accept Flex Pay?

VanKalkerFarms — Thu, 16 Jun 2016 22:50:41 GMT

Do you mean payflex? Where you set aside money from your paycheck for health care?

According to their website "Use the PayFlex Debit Card at qualified merchants where MasterCard is accepted to pay for eligible items including out-of-pocket medical, dental, prescription, hearing, and vision expenses."

I don't know if square accepts it but if it has a visa or MasterCard logo I'd guess there's a good chance it would but someone from support here would have to weigh in.

Re: Does Square accept Flex Pay?

Kelly — Wed, 13 Jul 2016 17:38:06 GMT

@LakewoodBrand Check out George's answer above for more information on how to become a "qualified merchant" like @VanKalkerFarms mentioned.

Re: HSA card and Square

Sean — Wed, 27 Jul 2016 22:53:37 GMT

@Shaina00 - Sure can! Just check out George's answer above!

Flex spending cards?

Nferrell — Tue, 02 Aug 2016 20:29:02 GMT

The medical flex spending cards are getting declined because I come up as "professional" instead of "physician". Any other physicians having this problem and know how to fix this??

Re: HSA card and Square

Possibilities — Thu, 25 Aug 2016 14:04:15 GMT

I'm a psychotherapist. I signed up as a health care professional and I process HSA using the Credit Card option on the software. I haven't had any difficulty.

MSA account credit cards won't go through

DavidCremer — Fri, 16 Dec 2016 22:26:48 GMT

I can't accept cc payments from many cards linked to health savings accounts. How to fix this?

Re: MSA account credit cards won't go through

Sean — Sun, 18 Dec 2016 17:54:49 GMT

Hi @DavidCremer — It looks like another seller had the same question, and received an answer. It sounds like your MCC may need to be updated. Please reach out directly so we can take a closer look.