thread Square Reader on Insignia Flex (Android 5.0) Tablet in Archived Discussions (Read Only)

Square Reader on Insignia Flex (Android 5.0) Tablet

VBBGallery — Sun, 10 Apr 2016 17:50:50 GMT

Hi,

I have two older (2+ years) swipe readers that work just fine on my iPhone and iPad. They won't work on this Android Tablet (although I can take payments manually through the App just fine.)

I realize there is a list of "supported" Android devices, but it doesn't seem very comprehensive. And several reviews posted for the Insignia Tablet said they use the readers just fine on theirs? What could be the issue? Is there a newer reader I need?

Thanks,

Gary

Re: Square Reader on Insignia Flex (Android 5.0) Tablet

George — Wed, 13 Apr 2016 21:32:41 GMT

Seems like you've got a workhorse in those readers. This magstripe reader troubleshooting guide may help you out (https://squareup.com/help/us/en/article/5203-square-magstripe-reader-troubleshooting) but yes, we certainly encourage you to upgrade to our newest reader (https://squareup.com/shop/reader-contactless-chip).

And, as you know, you can always check http://squareup.com/compatibility to see device compatibility, which includes devices we've tested.