thread Re: I entered an employee passcode by mistake - can i remove it? in Archived Discussions (Read Only)

How do I "undo" passcode activation?

BSHall — Wed, 14 Oct 2020 14:58:48 GMT

I entered an employee passcode by mistake - can i remove it?

How do i "Undo" passcode activation?

consultraines — Sat, 23 Apr 2016 06:17:16 GMT

I mistakenly investigated the employee passcode tool. Im a team of one so entering an additional passcode is annoying. How do i "Undo" the selection and remove the passcode requirement for myself?

Thanks!

Re: How do i "Undo" passcode activation?

JRenfroe — Wed, 11 May 2016 00:02:46 GMT

I did the same things and am now trying to figure out how to undo it. Any help would be appreciated.

Re: I entered an employee passcode by mistake - can i remove it?

Tokala — Mon, 01 Aug 2016 04:03:10 GMT

No there is no turn off and it asks if you want to clock in or not and for people like me where that isn't even avalible on my state it is royally ticking me off i'm on the edge of deleting mine and switching to a differnt company. its agravating to have to type in a passcode when you are the only emplyee and you have to select not to clock in every single time because you clicked something by mistake.

Re: I entered an employee passcode by mistake - can i remove it?

Sean — Sun, 11 Sep 2016 17:28:18 GMT

@BSHall @Tokala - So sorry for the trouble! This is definitely feedback that we've heard. While we don't currently have the ability to flip the switch off for this feature, it's a very popular feature request. You can definitely reduce the occasions in which you would have to enter this passcode by making a change to your settings. If you go to Settings > Employee Management > You'll find the settings to adjust timeout period.

Hope this helps, and I'll be sure to funnel your feedback on this topic.

Is there a way to turn off the passcode

shometint — Wed, 07 Sep 2016 21:46:02 GMT

We do not need a code for employee log ins and I would like to turn off the passcode option all together if possible. I have tried everything

Why can't I remove a passcode?

Sparkys — Sat, 10 Sep 2016 02:26:32 GMT

I made the mistake of creating a passcode. I am the only one who logs into my account and now I have to add a passcode along with my email and a password. Seems like a waste of time. Was told it cannot be removed. Just don't need a passcode.

Re: How do i "Undo" passcode activation?

Sean — Sun, 11 Sep 2016 17:30:08 GMT

@consultraines @JRenfroe - It looks like I helped a few other sellers with this topic. Please check out my answer in this thread. Thanks for the feedback!

Re: Why can't I remove a passcode?

Sean — Sun, 11 Sep 2016 17:31:59 GMT

@Sparkys - It looks I addressed this very question/issue with a few other sellers. Please check out my answer in this thread.

Re: Is there a way to turn off the passcode

Sean — Sun, 11 Sep 2016 21:05:30 GMT

@shometint - It looks like I helped another seller with the same question in this thread. Check out my reply.

Re: I entered an employee passcode by mistake - can i remove it?

txicecreamgirl — Mon, 12 Sep 2016 21:23:16 GMT

This is not a good answer. Sorry to be so blunt. Please explain exactly what we do to "adjust the timeout period."

Re: I entered an employee passcode by mistake - can i remove it?

Spenser — Mon, 12 Sep 2016 22:00:27 GMT

It's in the settings of the Register app, @txicecreamgirl.

Access the side menu by tapping in the bottom left corner of the app (iPad), under Settings locate Employee Management. Tap on that and you'll see the screen timeout options displayed there. Hope that helps!

Re: I entered an employee passcode by mistake - can i remove it?

txicecreamgirl — Mon, 12 Sep 2016 22:47:11 GMT

Thanks, that helps. To others who may need to know, I was able to aleviate the frustration "a bit" by doing as @Spenser said and going to Settings/Employee Management and then selecting "Do Not Time Out Screen." This helps somewhat but there are still times it is asking for the passcode. Guess there is not much else to do except memorize the passcode until Square fixes this.

How do I turn off the guest register passcode? It was accidentally set and now I can't get it remove

Bsturgis1994 — Tue, 20 Sep 2016 04:37:09 GMT

How do I get the guest register passcode removed? Thanks!

Re: How do I turn off the guest register passcode? It was accidentally set and now I can't get it...

EJ_ — Thu, 22 Sep 2016 17:44:53 GMT

@Bsturgis1994 Check out Sean's post above.

Re: I entered an employee passcode by mistake - can i remove it?

Sean — Sat, 13 Apr 2019 18:00:48 GMT

Great news everyone! Alongside the release of our latest version of Square Point of Sale (Version 4.50) , we introduced the feature to turn off Employee Management. This means you can remove passcodes altogether, there is no longer the need to use the workaround that I suggested!

To do so, just follow these steps:

1. Make sure your app is up-to-date.

2. Navigate to the "Settings" for Square Point of Sale.

3. Tap "Employee Management"

4. Toggle off "Enable Employee Passcode Access"

I want to thank everyone again for taking the time to share their feedback! It is truly a gift to us! 🙂

Re: I entered an employee passcode by mistake - can i remove it?

jcb1964 — Sat, 12 Aug 2017 06:45:39 GMT

I don't understand this at all. My app is up to date. Wehn I go settings to employee management there is only the screen with the numerical keypad asking me to enter an employee passcode. This "toggle off" option doesn't exist for me. Additionally, I NEVER set an employee passcode on this machine. It is infuriating that I can't access ANYTHING from the settings tab. No reports, nothing. Please explain.

Re: I entered an employee passcode by mistake - can i remove it?

Chad — Tue, 15 Aug 2017 01:19:46 GMT

Hey @jcb1964, it sounds like the permissions were set to require a passcode to access the settings page.

Head to your Square Dashboard and then click on the Employees Tab on the left. You should see a blue link towards the bottom that says edit owner account. Click on this link and you will find your employee PIN.

Please let me know if you still need help!

Re: I entered an employee passcode by mistake - can i remove it?

MSFM — Fri, 25 Aug 2017 20:44:01 GMT

I don't see any link to edit the information on my Square Dashbord - > Employees just an Employee List tab that is empty, and a Permissions tab that lists an Owner but does not have a link for editing them. I am still stuck unable to see the PIN tof rmy mobile app to turn it off in the app. I am the only employee/Owner and have not set anyone else up in the system. I'm not even sure how the PIN got there in the first place.

Re: How do i "Undo" passcode activation?

puka — Sat, 26 Aug 2017 16:15:20 GMT

@MSFM - You're in the right place. At the bottom of the Employees List tab, it will say "Edit Owner Account" in blue. (see screenshot) You'll see your generated passcode once you click into it.

If you're locked out of the Point of Sale app, enter the generated passcode into app. You can then go into Settings > Employee Management > toggle off Enable Employee Passcode Access.