thread Re: How do I add a logo to a printed receipt ? in Archived Discussions (Read Only)

How do I add a logo to a printed receipt ?

CashsCleaners — Fri, 15 Apr 2016 00:46:15 GMT

Hello,

I'm trying to figure out how to get my store logo to print on our receipts? I uploaded a photo in profile section and the description says it will print, but no image shows up.

Thank you for the help!

Mike

Re: How do I add a logo to a printed receipt ?

George — Wed, 20 Apr 2016 18:01:47 GMT

To add a logo to your receipts, just go to the Receipt section of your Square Dashboard (https://squareup.com/dashboard/business/receipt). You'll see the Digital Receipt Logo area, where you can upload an image.

Hope that straightens things out for you!

Re: How do I add a logo to a printed receipt ?

CashsCleaners — Sat, 16 Apr 2016 00:56:57 GMT

I'm looking to see if it will print on a paper receipt not a digital one.

Re: How do I add a logo to a printed receipt ?

George — Mon, 18 Apr 2016 18:13:11 GMT

Right now, you can't customize printed receipts but it's a great suggestion that I'll take to our product liaison team.

Re: How do I add a logo to a printed receipt ?

CashsCleaners — Wed, 20 Apr 2016 02:40:58 GMT

Thank you!

Re: How do I add a logo to a printed receipt ?

TheHumConn — Thu, 21 Apr 2016 07:32:52 GMT

I need to know what size and format my company logo needs to be in order to fit in the circle.
I have tried various dimensions and formats, and it appears on screen fine.
When I click to save, it disappears, and does not show up on a digital receipt.
Super frustrated right now and would love a response in regards to this issue.
Thank you so much!

Re: How do I add a logo to a printed receipt ?

TwistedRail — Tue, 26 Apr 2016 02:42:51 GMT

Would just like to add that I'm having the same issue. I've added the digital receipt logo, but when emailed receipts come through, the color of the header is present but not the image.

Re: How do I add a logo to a printed receipt ?

cleanissoap — Fri, 10 Jun 2016 17:53:06 GMT

Same issue, logo is uploaded and saved in proper place but doesn't show on my digital receipts?! Instead I see an "X" where the logo should be.

It looks awful.

Re: How do I add a logo to a printed receipt ?

Spenser — Mon, 13 Jun 2016 17:38:35 GMT

@cleanissoap @TwistedRail Hmm strange, I checked a few of my recent receipts and the logos are showing up fine. Have you tried viewing them in a different browser? Let me know if that helps.

Re: How do I add a logo to a printed receipt ?

TwistedRail — Mon, 13 Jun 2016 19:54:47 GMT

Hi Spenser ... they show up digitally; I am told that they do not show up on printed copies and we would really like for them to show there.

Re: How do I add a logo to a printed receipt ?

Spenser — Mon, 13 Jun 2016 19:59:53 GMT

Gotcha, apologies for the confusion; I thought your logo wasn't appearing on digital receipts. As George mentioned, we don't offer logo on printed receipts yet but I'll definitely update this thread should that change in the future.

How do i get my logo to print on my printed receipts?

Londa — Sat, 23 Jul 2016 19:10:44 GMT

I uploaded photo and it saved it but when i print a receipt it doesnt print logo, nor does my custom message.

Logo is not printing on paper receipts!

EdgeTek_Hockey — Tue, 26 Jul 2016 21:43:45 GMT

Hey,

I have uploaded my image to square on the receipt tab and followed all of the instructioins, however I am unable to print my logo... It did print my return policy, but still no logo please help!

Re: How do I add a logo to a printed receipt ?

willrock — Wed, 27 Jul 2016 15:56:12 GMT

Hi there. Square just updated this so you can now print your logo on your receipt. More info here: https://squareup.com/help/us/en/article/5424-customize-receipts-and-invoices

Re: How do I add a logo to a printed receipt ?

Sean — Wed, 27 Jul 2016 18:46:27 GMT

@willrock - Thanks for the reminder. 🙏

I'm happy to report (and confirm) that we now offer support for custom logos on printed receipts.

1. Sign in to your online Square Dashboard.
2. Click Account & Settings > Receipt.
3. Scroll down to "Printed Receipt Logo" and make sure you've added a printer-friendly version of your business logo.

4. Next, scroll down to "Custom Text" and a brief note.

5. Save your changes by clicking on the blue Save button.

If you've done all of this and your receipts don't seem to be printing properly, please let our Support Team know. We'll make sure we get things working for out. 👍

Please let us know what you think!

Re: Logo is not printing on paper receipts!

Sean — Wed, 27 Jul 2016 19:21:24 GMT

@EdgeTek_Hockey - I went ahead and moved your comment into the thread about custom printed receipts. This way if anyone else has a similar issue, they'll be able to see it in the same place. 👍

With a few troubleshooting steps, I'm sure we can sort this out. My first piece of advice for you is to update the Square Register app on your iPad (it appears that it isn't running the latest version). Once you do this, can you let me know if that fixes the issue?

How do I add a logo to a printed receipt ?

elialei — Tue, 27 Sep 2016 00:18:37 GMT

How do I add a logo to a printed receipt ? How can I do to place another logo in my invoice?

Re: How do I add a logo to a printed receipt ?

Sean — Tue, 27 Sep 2016 00:18:22 GMT

Hi @elialei — It looks like another seller had the same question, and received an answer. Check out this thread for more details.

Re: How do I add a logo to a printed receipt ?

ash — Sat, 01 Oct 2016 02:00:35 GMT

i did not printing the logo and the notes still

Re: How do I add a logo to a printed receipt ?

Spenser — Tue, 04 Oct 2016 00:43:48 GMT

Not sure we know what you mean, @ash. Can you provide a little more information on the issue you're seeing?