thread How does a customer leave a review in Archived Discussions (Read Only)

How does a customer leave a review

Deedeeshc — Thu, 16 Dec 2021 16:21:12 GMT

I have my square linked to my Etsy shop and made a hand delivered cash sale. How does that customer leave a review of his purchase?

Re: How does a customer leave a review

Goldneye — Thu, 16 Dec 2021 19:27:01 GMT

HI, hopefully this Square Support page will help.

https://squareup.com/help/us/en/article/6906-item-reviews-with-square-online-store

Re: How does a customer leave a review

JJ_ — Sat, 18 Dec 2021 19:26:15 GMT

Hey there @Deedeeshc 👋

In this case, since the transaction was handed to the customer and was paid for in cash unless you processed the cash sale for this one transaction via Square POS your customer will not get a receipt and for that reason will not be able to leave a review.

I would suggest getting in touch with the customer and letting them know that you will be sending a receipt for their sale and for their review. Then after you have followed the instructions provided by @Goldneye you should be able to send a digital receipt to your customer in which they will be able to leave you a review for their purchase.

I hope this information is helpful!

P.S. Welcome to the Seller Community ✨

Re: How does a customer leave a review

Deedeeshc — Sun, 19 Dec 2021 13:31:49 GMT

I did send him a receipt by txt right after the sale, but he said there wasn’t anyway to do a review.

Re: How does a customer leave a review

Arie — Sun, 19 Dec 2021 23:10:18 GMT

Jumping in for @jj Ortiz here @Deedeeshc. You can take a look at the receipt yourself to check if there's an option to leave a review. In your Dashboard, head to the Transactions tab and select the transaction you sent this receipt for. Next, click on the blue hyperlinked receipt number to view the public receipt. Let us know if you can see the review option from your end!