How to handle a sale where a customer returns an item and buys more items?

dish-girl — Fri, 22 Apr 2016 16:32:04 GMT

I am using Square in a retail store setting. There needs to be a better way to handle returns.

There needs to be a way to put in a negative item for when someone returns an item and they are buying another item.

So if someone returns a plate I can put in a -1 for that item and then add the new items they are purchasing. I currently have set up a discount for return items, but this will not track what item was returned.

Any other ideas on how to do this?

Re: How to handle a sale where a customer returns an item and buys more items?

Kelly1 — Tue, 26 Apr 2016 15:03:19 GMT

Hi @dish-girl. That discount set up is clever but I can absolutely see the draw backs to that method. You can always process a refund on the original transaction then process the new sale so you are able to track inventory correctly. I'll be sure to share your request with our product liaison team.

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How to handle a sale where a customer returns an item and buys more items?

Re: How to handle a sale where a customer returns an item and buys more items?