thread Re: Downloading the app in Archived Discussions (Read Only)

Downloading the app

salonfusion — Wed, 27 Apr 2016 00:42:08 GMT

I can't get the app to download on one of our tablets ?

Re: can't download app

ns — Wed, 27 Apr 2016 00:23:22 GMT

I couldn't get it to download on my older IPad either. Previously I had it downloaded but now when I try to access it, it just won't load the app. So I deleted the app and tried to reinstall the Square App but my IPad won't accept it. I was told that my IPad is too old and it won't accept the new app..

Re: Downloading the app

George — Wed, 27 Apr 2016 00:44:28 GMT

To find the Square app, go to http://square.com/app If you're still having trouble, check out these tips: https://squareup.com/help/us/en/article/4992-app-and-account-troubleshooting

And sorry for the frustration, @ns. Our readers aren't compatible with the original iPad. Check out http://square.com/compatibility for a list of compatible devices.

Why can't I download the app due to "Your device is not compatible with this version" error?

JMarshall — Fri, 11 Nov 2016 18:40:58 GMT

I can't download the app from the Google Play store, due to a message saying:

(!) Your device is not compatible with this version.

I am currently using a fully updated LG G Pad 7.0 LTE tablet, which is listed on the squareup.com site as compatible with all readers.

Any suggestions as to why this is occurring? I can't figure out the reason for the error on the Google Play store, because I can't see why by clicking on the error.

Re: Why can't I download the app due to "Your device is not compatible with this version" error?

Chad — Fri, 11 Nov 2016 23:04:36 GMT

@JMarshall Check out George's answer! It has some great troubleshooting tips for downloading the app.

Re: Why can't I download the app due to "Your device is not compatible with this version"

vickirob — Fri, 02 Dec 2016 06:50:02 GMT

I am having the same trouble. I have a Samsung Galaxy Tab4 7.0 it is supposed to be compatable.

Re: Why can't I download the app due to "Your device is not compatible with this version"

Tom — Fri, 02 Dec 2016 18:53:36 GMT

Hey @vickirob, sorry to hear that you're having trouble with downloading the app. Yes, it looks like you should still be able to use the magstripe reader with the Samsung Galaxy Tab 7.0".

I would suggest that you give these mobile device troubleshooting tips a run-through. If that doesn't work, please let our Support Team know and they'll have a closer look at what's going on. Hope this helps clear things up!

Re: Why can't I download the app due to "Your device is not compatible with this version"

EdNewbold — Tue, 01 May 2018 01:34:12 GMT

Running iPad iOS 9.3. Reset the iPad to factory defaults, now am unable to even download the add. Very bad app to respond like that!

Re: Why can't I download the app due to "Your device is not compatible with this version"

EJ_ — Tue, 01 May 2018 16:52:56 GMT

@EdNewbold That sounds a bit strange.

So long as you're iPad is running iOS version 9.0 or later, you should be able to download the Point of Sale app.

Are you able to download other apps? There might be something going on with your iTunes or App Store account.

Re: can't download app

Scottcd — Thu, 01 Oct 2020 21:01:56 GMT

I too am having issues. Had the app loaded previously. Now it wouldn't open. Uninstalled. Trying to re install, it downloads but won't install

Sonim XP7700 android 5.1.1

Re: can't download app

JustinC — Fri, 02 Oct 2020 13:00:20 GMT

Hi @Scottcd

Is Sonim XP7700 the device model? If so, I'm not finding it in our compatibility list. Have you tried updating to the latest android OS version?