thread Re: Cannot seem to change the company name in Archived Discussions (Read Only)

Cannot seem to change the company name

berkleyswraps — Tue, 26 Apr 2016 18:07:38 GMT

My previous company closed and I would love to change the account and company name to fit with the new one but it wont let me.

Re: Cannot seem to change the company name

Kelly — Mon, 02 May 2016 20:43:49 GMT

You can edit your Business Name at any time by visiting your Square Dashboard. If you have multiple locations, be sure that you are looking at your individual locations Dashboard.

If you run into any trouble our Support Team can help, just give us a call.

Re: Cannot seem to change the company name

Oniongrrrl — Tue, 03 May 2016 06:30:36 GMT

I did just this, and it appeared to change the business name, yet when I link to it, it still shows the old name, and the old name also appears on the tab title in my browser.

Re: Cannot seem to change the company name

Kelly1 — Tue, 03 May 2016 15:31:31 GMT

Hmm. Our Support Team will be able to look at your Account specifically and double check those settings for you.

Check out https://www.sellercommunity.com/t5/Questions-How-To/Where-can-I-find-my-customer-code/m-p/875#U875 for info on how to get in contact with our Support Team.

Re: Cannot seem to change the company name

rideout4sen — Thu, 05 May 2016 14:59:25 GMT

I am having the same issue I have changed everything I can think but when I link to another site the old name appears this is very frustrating !!!

Re: Cannot seem to change the company name

Sean — Thu, 05 May 2016 16:28:22 GMT

@rideout4sen So sorry to hear! Please reach out to us directly, we'd love to dig a bit deeper for you!

Re: How do you change your business name

LnLStudio-HC — Fri, 13 May 2016 03:05:48 GMT

What dashboard are you using? They put location in the place of business information. Which lets you change the nane there but not on the dashboard, so the old name is still on the dashboard. Every since they changed the dashboard there has been nothing but problems for me. I hate this new dashboard.
Looks like this:
Location
Pricing & Services
Receipt
Tax Forms
Devices

Re: Cannot seem to change the company name

LnLStudio-HC — Fri, 13 May 2016 02:49:47 GMT

Me too. They put location in the place of business information. Which lets you change the nane there but not on the dashboard, so the old name is still on the dashboard. Every since they changed the dashboard there has been nothing but problems for me. I hate this new dashboard.

Re: Can I change the name of my business?

LnLStudio-HC — Fri, 13 May 2016 03:04:34 GMT

Looks like this:

Location

Pricing & Services

Receipt

Tax Forms

Devices

Re: How do you change your business name

HeyItsMuff — Fri, 13 May 2016 04:00:37 GMT

@LnLStudio-HC

I don't have multiple locations and my dashboard looks like this:

Re: Cannot seem to change the company name

Tom — Fri, 13 May 2016 18:46:47 GMT

Hey @LnLStudio-HC and @berkleyswraps — Tom jumping in here. It sounds like you've activated multiple locations in your account.

You're correct; multi-location dashboards will look and behave differently from single-location dashboards.

To change your business name for your multi-location account:

Log in to the Account & Settings section of your Online Dashboard.
Under Business, select Locations.
Choose a location from your list.
You'll see the location details display on the right side of your screen.
Edit the business name in the field just below Basic Information.
Be sure to click the blue Save button at the bottom of your screen once your edits are complete.

Apologies for any confusion. I'll be sure to share your experience with our product liaison team. Let us know if anything else comes up!

Re: Cannot seem to change the company name

Redd23 — Tue, 13 Dec 2016 16:39:56 GMT

Hi, Ihow can I change the namemail on my account? when I was signing up I put the bank name instead of mine.

Re: Cannot seem to change the company name

Chad — Thu, 15 Dec 2016 00:07:07 GMT

@Redd23 Welcome to the Seller Community!

This is kind of a tricky situation. You cancel the bank verification by calling our Support Team. Once the verification is canceled you can restart the proccess with the correct account name.

Your other option is to wait for the verification to fail and then enter the correct credentials for your account.

Please let me know if you have any other questions. 😀

Re: Cannot seem to change the company name

geotahut — Sat, 17 Dec 2016 18:27:21 GMT

I have same problem. I have changed the name under the personal information and business location and still the Browser tab shows the old company when linked from another website. The receipts are still showing they are coming from the old company. Any help would be greatly apprecatied.

Re: Cannot seem to change the company name

Oniongrrrl — Sun, 18 Dec 2016 07:37:49 GMT

That link is not working for me. When I click on it, I am taken to a page that says access is denied. I'm still having the same problem where, when I link to my store on another site, like Facebook, it's still showing the old business name. Do I need to call you to fix this?

Re: Cannot seem to change the company name

EJ_ — Sun, 18 Dec 2016 21:23:30 GMT

@Oniongrrrl Which link were you having trouble with? Logging into your Square Dashboard and clicking on Account & Settings should bring you to that section as well.

Re: Cannot seem to change the company name

PetDocAbbey — Sun, 23 Jul 2017 08:35:54 GMT

Did you get a working solution to this? I am having problems changing the business name throughout the entire Square account. Changes show up some places, but not in others.

Re: Cannot seem to change the company name

Oniongrrrl — Sun, 23 Jul 2017 17:40:45 GMT

this is the link I have trouble with: https://www.sellercommunity.com/t5/Questions-How-To/Where-can-I-find-my-customer-code/m-p/875#U875 f...

Copy on getting there through account and settings.

I am still having the same problem. I think the problem might be that the location has changed, but the name of the business is different? Either way, I use square for more than one business, so I'd like to just have my name attached to it. Is that possible? I don't want it to say Remedy Salon, because that business no longer exists.

this is what I get:

Re: Cannot seem to change the company name

Tom — Wed, 26 Jul 2017 00:42:03 GMT

Hi @PetDocAbbey and @Oniongrrrl — thanks for flagging this and sorry to hear about the trouble this is causing. 🤔

We'll need to have a member of our Seller Support team take a closer look into your account settings to be able to resolve this issue. If you haven't already, please send them a quick note and be sure to include both the old and new business names. They'll get back to you with an update ASAP.

Re: Cannot seem to change the company name

allenwalker73 — Sat, 19 Aug 2017 03:45:22 GMT

I am also having this same issue. My marketing and loyalty programs all show an older company name. I can't find where to fix this in the dashboard.

Allen

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