thread Re: How do I put my logo on the email and text alerts? in Archived Discussions (Read Only)

How do I put my logo on the email and text alerts?

mandy77777 — Tue, 21 Dec 2021 02:49:45 GMT

I’ve tried customizing my emails to have my logo but I can’t seem to find the way. I have already tried under the Business section in Branding. The logo is there and it does show up in receipts. When I go to customize an email and I see the dark sidebar on the left (I’ve read elsewhere that it’s a drag and drop method) and it doesn’t do anything when I click on any of the buttons. I am using an iPad, could that be the problem?

Re: How do I put my logo on the email and text alerts?

HC_Charlie — Tue, 21 Dec 2021 18:01:09 GMT

Hello @mandy77777 and thanks for your question. I'm sorry you're having trouble with adding your logo into your emails. Are you composing an email through Square Marketing on your Dashboard? If so, you should see an area where you can change/upload your logo to appear in your email. It looks like this on my dashboard for reference: (note you have to click on the header part of the sample email for the choice to appear to change your logo)

_____________________

__________________

I'm not sure if using an iPad could cause an issue here, but i hope this might help answer your question.

Re: How do I put my logo on the email and text alerts?

mandy77777 — Tue, 21 Dec 2021 21:06:23 GMT

Hi, thank you for your response. I have no problem putting my logo in the marketing or in the receipts. In Communications, where you send the order confirmations and such, is where I can't put my logo.

Re: How do I put my logo on the email and text alerts?

mandy77777 — Wed, 22 Dec 2021 03:17:52 GMT

I figured out the problem. It turns out the customization of emails is not iPad friendly. I used a desktop and wad able to use my logo. Thanks 🙂