https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-did-I-get-a-offline-message-for-three-days-My-payments-were/m-p/3513#M72241 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/3570">@Teshome</a>&nbsp;So sorry to hear! This sounds really frustrating. We definitely want to make sure you get your payments fast.</P> <P>&nbsp;</P> <P>To start, a device could be&nbsp;forced into "Offline mode" if there is an issue with the internet connection when you are trying to take a payment. &nbsp;When that does happen, offline mode does not fully process the payment, it just&nbsp;records the payment information until you can&nbsp;reconnect to the internet. You can tell if you're in offline mode because there will be a large red banner in the app. If this is the case, you'll want to make sure to connect back to the&nbsp;internet within 72 hours, so your payments don't expire.&nbsp;</P> <P>&nbsp;</P> <P>From the sound of it, there could be an issue with your smartphone's internet connection. Are you using wifi or a celluar data connection? Have you tried restarting your device when this happens?&nbsp;</P> Fri, 06 May 2016 23:27:52 GMT Kelly 2016-05-06T23:27:52Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-did-I-get-a-offline-message-for-three-days-My-payments-were/m-p/2802#M72240 <P>Why did I get a offline message for three days? My payments were delayed.&nbsp;</P> Fri, 06 May 2016 23:10:09 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-did-I-get-a-offline-message-for-three-days-My-payments-were/m-p/2802#M72240 Teshome 2016-05-06T23:10:09Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-did-I-get-a-offline-message-for-three-days-My-payments-were/m-p/3513#M72241 <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/3570">@Teshome</a>&nbsp;So sorry to hear! This sounds really frustrating. We definitely want to make sure you get your payments fast.</P> <P>&nbsp;</P> <P>To start, a device could be&nbsp;forced into "Offline mode" if there is an issue with the internet connection when you are trying to take a payment. &nbsp;When that does happen, offline mode does not fully process the payment, it just&nbsp;records the payment information until you can&nbsp;reconnect to the internet. You can tell if you're in offline mode because there will be a large red banner in the app. If this is the case, you'll want to make sure to connect back to the&nbsp;internet within 72 hours, so your payments don't expire.&nbsp;</P> <P>&nbsp;</P> <P>From the sound of it, there could be an issue with your smartphone's internet connection. Are you using wifi or a celluar data connection? Have you tried restarting your device when this happens?&nbsp;</P> Fri, 06 May 2016 23:27:52 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-did-I-get-a-offline-message-for-three-days-My-payments-were/m-p/3513#M72241 Kelly 2016-05-06T23:27:52Z