thread Re: TICKETS in Archived Discussions (Read Only)

TICKETS

robinsq — Thu, 23 Dec 2021 11:03:00 GMT

I use the Contactless & Chip Reader. On my Tickets, I use the "Notes" function extensively to further describe specific line-item charges. Starting yesterday, the following occurs: After a sale, those notes (which can be seen on MY copy of each ticket)

DO NOT APPEAR on the customer's receipt! Why can I see the notes but my customers can't? And, why the sudden change, i.e., why were the Notes visible on customers' receipts prior to yesterday but not now? Thanks.

Re: TICKETS

JJ_ — Sat, 25 Dec 2021 00:24:50 GMT

Hey there @robinsq 👋

It seems that we might need to take a closer look at your account and Point of Sale application. But first I would like to make sure that you perform some basic App Troubleshooting steps to confirm if the issue persists afterward.

If the problem persists then our Support team would be able to look into this with you! When you have a moment, please reach out directly by logging into your Square account and heading here.