thread Re: Sending Receipt with Square App in Archived Discussions (Read Only)

Sending Receipt with Square App

HiFLO — Mon, 09 May 2016 20:40:33 GMT

I typically add all my customers info into Square, then do the work, then get paid (service contractor). When I record the payment, I'm taken to a screen on the app that shows an option to send email or text receipt to the customer. Is there an easy way to get their email address or phone number populated? Since it's attached to a customer, why isn't it pre-populated? Can this function be added?

Re: Sending Receipt with Square App

Kelly — Sun, 15 May 2016 20:00:26 GMT

If your customer pays with a credit card that has been used at a Square Merchant before, their receipt delivery options will automatically fill in! They will not need to enter their contact information and will receive an automatic receipt.

Re: Sending Receipt with Square App

Bbeck — Thu, 18 Aug 2016 13:47:12 GMT

What if they pay by check and they are a returning customer

is there a way to fill in email address with out copying and pasting from contacts

bbeck

Re: Sending Receipt with Square App

Tom — Sat, 20 Aug 2016 22:07:03 GMT

Hey @Bbeck, yes — as long as you add the customer to the sale before completing the payment. 🙂

For example, if you're using an iPhone, enter in the amount to be charged:

Tap Current Sale at the top of the screen.
Tap the dropdown menu in the upper right corner of the following screen.
Add Customer > select customer > Add to Sale.
Return to the sale screen by tapping on the "X" in the upper left corner of the screen.
Tender payment as a check.
You'll see that your customer's phone number and/or email address will be pre-populated on the "Thanks!" screen > tap Send.

Hope this helps! Let us know how it goes. 👍

Re: Sending Receipt with Square App

PianoMan80 — Thu, 18 Oct 2018 22:15:05 GMT

I'm using a Samsung Galaxy S7, and even if I start the transaction with the customer already added to the sale, all fields in the receipt are blank. I have to manually add emails or phone numbers every time.

Works fine on theiPad, but not my phone, where I do most of my business.

Help!

Re: Sending Receipt with Square App

puka — Sun, 21 Oct 2018 17:54:53 GMT

Hey @PianoMan80 - That's strange that it's not working for you on your phone. I recommend reaching out to our CS team directly to see if they can advise on any troubleshooting steps or flag with our engineers, if necessary.

Re: Sending Receipt with Square App

Sparkle5 — Tue, 05 May 2020 15:41:08 GMT

I use an S9 and the exact thing happens. Also, working from home I am sending an emailed invoice through Square. The client wants a receipt and, for several weeks, I've been asking for "how to do this?" Second, why won't their email automatically populate from manually sending a receipt if they are an on-going customer who has been entered as a customer?