thread Re: When a customer puts in their address to check out, it's saying "address not supported.& in Archived Discussions (Read Only)

When a customer puts in their address to check out, it's saying "address not supported."

AmandaK — Sun, 02 Jan 2022 04:08:51 GMT

I'm having issues with my website. I cannot figure out why my customers are getting "address not supported" when they checkout. What do I do to fix this? As of now, no one can order anything. Any help you can give is very much appreciated.

Re: When a customer puts in their address to check out, it's saying "address not supported.&quo

veldajune — Wed, 02 Mar 2022 02:23:18 GMT

My customers are getting this too. Noone is able to checkout unless I send them an invoice.

Re: When a customer puts in their address to check out, it's saying "address not supported.&quo

beccaparker — Wed, 02 Mar 2022 21:16:16 GMT

Yup. Me too.

Re: When a customer puts in their address to check out, it's saying "address not supported.&quo

JohannasJams — Thu, 03 Mar 2022 06:14:07 GMT

I'm also having this problem right now. No matter what address is typed in, it still responds with "this address isn't supported". There's no way to check out online.

Re: When a customer puts in their address to check out, it's saying "address not supported.&quo

BernadetteA — Sat, 05 Mar 2022 02:01:33 GMT

Hi everyone 👋

Sorry to hear you are all running into this issue! Can you all post a link to your website so we can take a look at the checkout page?

Re: When a customer puts in their address to check out, it's saying "address not supported.&

JohannasJams — Sat, 05 Mar 2022 02:14:17 GMT

johannas-handcrafted-jams.square.site

Re: When a customer puts in their address to check out, it's saying "address not supported.&

BernadetteA — Sat, 05 Mar 2022 21:50:05 GMT

Thanks, @JohannasJams

I believe the issue for your site is that you have a shipping profile setup, but you do not have any countries assigned to the profile.

Can you try editing this part of the shipping rule? Navigate to the Square Online dashboard, then click Fulfillment > Shipping > Edit (General Shipping Profile). Scroll to the country section, then edit and save.

Let me know once you have completed this step, and I'll take another look for you. Thanks!

p.s. those jams look amazing! 😋

Re: When a customer puts in their address to check out, it's saying "address not supported."

BernadetteA — Sat, 05 Mar 2022 22:02:07 GMT

I'm so sorry, @AmandaK ❗️

It looks like we missed your original post in our queue. I'm hoping you were able to resolve this on your own, or that you made contact with the support team. Please let me know if you still need help with this, though.

Also, welcome to the Seller Community! My apologies if your first post wasn't the best experience. We do try our best to respond to everyone, but sometimes a question or thread slips past us. I hope you continue to post here, and use the community pages as a resource. ❤️

Re: When a customer puts in their address to check out, it's saying "address not supported.&quo

VJohns8679 — Sat, 28 May 2022 17:33:18 GMT

I was having this same issue, however in my default shipping profile I already had "United States & territories" selected, yet it still would not work for a US address. I then found I had to click "Add States" within "Shipping to" category. At that point I was able to check the "Select All" box for all 50 states and 12 properties.

Re: When a customer puts in their address to check out, it's saying "address not supported.&quo

MissMouseDesign — Sat, 11 Mar 2023 18:37:30 GMT

I am also having this issue...I used the help that you provided, VJOHNS8679, but I am still receiving messages that the addresses are not supported. This is a problem that we cannot afford. There needs to be better support from Square as well...a lot of sales are done on the weekends and we have not support???? Not good Square

Re: When a customer puts in their address to check out, it's saying "address not supported.&quo

Kassi_ — Mon, 13 Mar 2023 18:47:23 GMT

Hey there, @MissMouseDesign -

Sorry to hear you're having issues come up with your site showing. Could you drop your site link, so I can take a look?

Is this happening frequently?

I will keep an eye out for your reply👀.