thread Re: I'm getting an error message on turbo tax (573) in Archived Discussions (Read Only)

I'm getting an error message on turbo tax (573)

MagicEyePics — Sun, 02 Jan 2022 12:00:50 GMT

I'm having trouble getting square to connect to TurboTax to import data for tax return. The error is (573)

Re: I'm getting an error message on turbo tax (573)

ColinsCarCare — Mon, 03 Jan 2022 12:30:32 GMT

Same here

Re: I'm getting an error message on turbo tax (573)

LRF1 — Mon, 03 Jan 2022 20:54:37 GMT

Same here, TurboTax just tells me to keep trying later.

Re: I'm getting an error message on turbo tax (573)

frances_a — Wed, 05 Jan 2022 18:56:41 GMT

@MagicEyePics

@ColinsCarCare

@LRF1

This error is on TurboTax's end, so unfortunately, we're unable to troubleshoot.

Although Square integrates with Turbotax for tax purposes, if you have any questions about TurboTax you can visit their FAQ page for additional information. If you are signed into your TurboTax account, you can also select Contact at the top of the page to get connected with an expert.
If you have any additional questions about your Square account, visit our Support Center

Thank you!

Re: I'm getting an error message on turbo tax (573)

LRF1 — Mon, 10 Jan 2022 19:49:35 GMT

FWIW, TurboTax opened a case and said it's because Square data won't be ready until 1/31, so try again after that. Not sure if that's accurate, but I guess I'll wait and see.

Re: I'm getting an error message on turbo tax (573)

ColinsCarCare — Mon, 31 Jan 2022 22:48:29 GMT

It is 1/31 but the issue is still occurring, checked today.

Re: I'm getting an error message on turbo tax (573)

jcgjupiter — Wed, 02 Feb 2022 15:04:28 GMT

Feb 2, Turbotax Sel-Employed still will not connect to Square. Have tried different computers, incognito mode, different browsers. Always say "Unknown Error" try later. I contacted Turbo Tax chat support, they told me to wait till after Jan 31 also. But here we are.

Re: I'm getting an error message on turbo tax (573)

jcgjupiter — Thu, 03 Feb 2022 15:14:36 GMT

Feb 3, still cannot import my sales date from Square!

Re: I'm getting an error message on turbo tax (573)

ColinsCarCare — Mon, 07 Feb 2022 12:17:35 GMT

I am starting to think that the TurboTax Square import only works if you have over $20K in sales and 250+ transactions.

Re: I'm getting an error message on turbo tax (573)

jcgjupiter — Tue, 08 Feb 2022 13:30:03 GMT

Been trying for 2 weeks. Have over 300K in sales for a restaurant and still will not connect. Turbotax blames it on Square and Square blames it on turbotax. Have tried different computers, different browsers and 20 other things.

Re: I'm getting an error message on turbo tax (573)

jcgjupiter — Tue, 08 Feb 2022 13:31:22 GMT

Feb 8. Still Turbotax will not connect to Square. Pretty much tried everything you can think of.

Re: I'm getting an error message on turbo tax (573)

rpsabq — Mon, 27 Feb 2023 02:27:37 GMT

When using the Import functions with Turbo Tax, wifi is the problem. There can be nothing blocking the connection between Turbo Tax and Square when trying to import within the Turbo Tax software. They consider it a security issue. Solution: either go into your wifi settings and try to determine which setting is blocking it (can be difficult to do because of the variety of devices and default settings set by the ISP) OR get to a computer with an ethernet connection (the best solution) OR enter everything manually (the second best solution.)

This told to you by a Turbo Tax technical support insider.

Re: I'm getting an error message on turbo tax (573)

rpsabq — Mon, 27 Feb 2023 02:29:12 GMT

wifi is your issue.