https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-customer-payment-are-appearing-without-the-customer-name/m-p/4730#M70972 <P>I am very new to Square one and someone else set this all up. &nbsp;How do I enable Track 1 data?</P> Tue, 17 May 2016 17:23:08 GMT jpinera 2016-05-17T17:23:08Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-customer-payment-are-appearing-without-the-customer-name/m-p/4715#M70970 <P>My customer payment are appearing without the customer name showing up. It comes up as "unknown name"</P> Sat, 21 May 2016 20:27:11 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-customer-payment-are-appearing-without-the-customer-name/m-p/4715#M70970 jpinera 2016-05-21T20:27:11Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-customer-payment-are-appearing-without-the-customer-name/m-p/4723#M70971 <P>Sounds like track 1 data &nbsp;(name of the cardholder) isn't being shared with Square. Another reason could be that the Register app&nbsp;you're processing payments on is outdated?&nbsp;</P> Tue, 17 May 2016 17:11:30 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-customer-payment-are-appearing-without-the-customer-name/m-p/4723#M70971 JustRelish 2016-05-17T17:11:30Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-customer-payment-are-appearing-without-the-customer-name/m-p/4730#M70972 <P>I am very new to Square one and someone else set this all up. &nbsp;How do I enable Track 1 data?</P> Tue, 17 May 2016 17:23:08 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-customer-payment-are-appearing-without-the-customer-name/m-p/4730#M70972 jpinera 2016-05-17T17:23:08Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-customer-payment-are-appearing-without-the-customer-name/m-p/4985#M70973 <P>Great question! There is nothing that you need to do to collect track 1 data, if the credit card that your customer is using allows that information to be shared with Square, we will automatically collect it.&nbsp;</P> <P>&nbsp;</P> <P><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/308">@JustRelish</a> suggestion is on the money! The best way to ensure that you can collect track 1 data when it is shared with Square is to make&nbsp;sure that you are running the most&nbsp;<A href="https://squareup.com/help/us/en/article/4982-update-the-square-app" target="_blank">up to date version of the app.</A>&nbsp;</P> Thu, 19 May 2016 15:35:04 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/My-customer-payment-are-appearing-without-the-customer-name/m-p/4985#M70973 Kelly 2016-05-19T15:35:04Z