thread Re: I refunded a customer twice by accident in Archived Discussions (Read Only)

How do I refund a customer?

fash — Fri, 09 Mar 2018 01:47:45 GMT

how do one refund customer back his money

Re: How do I refund a customer?

Kelly — Tue, 12 Oct 2021 23:08:05 GMT

Its simple! You can refund a customer from your Square Register app or from your Square Dashboard.

To refund a payment from your Square Dashboard:

Log in to the Transactions tab of the Square Dashboard.
Click on the payment you’d like to refund, then click Issue Refund at the top right corner.
Enter the amount you’d like to refund and the reason you’re refunding the payment, then click Issue Refund.

To refund a payment from the Square app:

Tap the three horizontal lines > Activity.
Scroll through your payment history, search for the payment using the receipt or card number, or swipe the card used for the payment.
Tap on the payment you'd like to refund > Issue Refund.
If you need to refund a partial amount of the total sale, enter the amount you wish to refund.
Select a reason for the refund > Refund.

Re: How do i refund customer

gsiter — Sat, 27 Aug 2016 18:09:58 GMT

Thanks Kelly. I'll give it a try.

George

how do i give client a refund?

pete7383 — Mon, 13 Feb 2017 04:36:24 GMT

how do i give client a refund?

Re: how do i give client a refund?

pete7383 — Mon, 13 Feb 2017 06:00:41 GMT

how do i give a client a refund

Re: how do i give client a refund?

Chad — Mon, 13 Feb 2017 17:43:10 GMT

@pete7383, check out Kelly's answer in this thread!

How do I refund an invoice that's been paid

1Trueelegance — Thu, 04 May 2017 17:02:37 GMT

How do I refund an invoice that's been paid already

Re: How do I refund an invoice that's been paid

Chad — Thu, 04 May 2017 19:24:44 GMT

Hey @1Trueelegance, I moved your post to this thread, because we had a similar question.

Please check out Kelly's answer at the top. The process is the same for invoices.

Re: How do i refund customer

Volunteer — Tue, 23 May 2017 20:34:23 GMT

After refunding the customer, are the fees returned to my account, that were charged for the transaction?

Re: How do i refund customer

Chad — Tue, 23 May 2017 21:01:49 GMT

Hello @Volunteer, in the event of a refund we will return the card processing fee from our end.

Since we take the fee before you receive your deposit, you should only see the deposited amount withdrawn from your bank account or Square balance.

Please let me know if you have any other questions!

Re: How do I refund a customer?

TheDoodleAbides — Wed, 20 Sep 2017 17:21:33 GMT

This reply was created from merging an existing thread: “The $1.00 walk through test transaction won't refund to my credit card. Any suggestions?”

The $1.00 walk through test transaction won't refund to my credit card. I am being instructed to use a gift card. I don't know anything about those either. This was just a test transaction to be refunded. If it goes to a gift card how is that supposed to work for my bookkeeping?

Re: How do i refund customer

Sierra — Mon, 02 Oct 2017 11:39:24 GMT

The partial refund was easy enough to do. Yay!

Will the customer be notified of this refund prior to seeing it on their card/bank statement? Will the reason for the refund appear on their statement?

I see an option to send customer a new receipt, however that requires me to know their email address or phone number ... which I don't know ... but Square does since the customer chose a text receipt yesterday! Will Square send a new/revised receipt automatically? If not, why not? Thank you!

Re: How do i refund customer

Helen — Wed, 04 Oct 2017 23:15:40 GMT

I'm glad to hear you were able to complete the partial refund @Sierra! To answer your questions:

If your customer paid you originally with a credit or debit card and received a digital received they will be notified of the refund automatically when you process it. The reason for the refund won't appear on your customer's statement, however your customer should see the SQ* along with your business name or business type in the statement description.

You can also reissue your customer a receipt from the Dashboard or app. It sounds like your customer did subscribe to digital receipts, so they should receive a notification automatically when you issued the refund.

If you need to send their receipt to a different email address or phone number you'll need to reach out to your customer to in order to issue the receipt to a different email/number.

Hope this helps but please let me know if you have any additional questions!

Re: How do i refund customer

Sierra — Thu, 05 Oct 2017 01:02:26 GMT

Thank you for your reply!

I have no way to reach out to my customer since I didn't personally capture any of their information. It used to be that Square auto-populated the text & email fields, but that didn't happen with this customer when she made her original purchase. Or maybe this is the first time she used that particular card with Square?

My main concern with all of this is trying to protect myself against a potential chargeback, should the customer realize that she was charged a couple dollars more sales tax than expected ... and now, perhaps not being aware of why she's receiving a partial refund. I'm hoping since I made a comment about the refund when I issued it, that IF this customer does a chargeback, Square would see my refund comment and take that into consideration.

Re: How do i refund customer

Helen — Fri, 06 Oct 2017 23:22:33 GMT

You're welcome! You're right, she might not have used that card with Square before.

You were definitely right to provide the reason for the partial refund! If this customer were to file a chargeback, we’ll use this information to fight the dispute on your behalf and evaluate your eligibility for coverage under our Square Chargeback Protection program. Though the final decision will be made by the card issuing bank, our team will do whatever we can to best represent you in this process!

Re: How do i refund customer

Aquarius38 — Fri, 13 Oct 2017 23:19:14 GMT

How many days will it take for the funds to be posted back onto the customer's credit/debit card?

Re: How do i refund customer

puka — Sun, 15 Oct 2017 18:33:26 GMT

Hey @Aquarius38 - Check out our Refund Overview for more information on the Refund Timeline. 👍🏼

Re: How do i refund customer

Aquarius38 — Sun, 15 Oct 2017 18:51:15 GMT

Thank you!

Re: How do i refund customer

Tlove2946 — Mon, 23 Oct 2017 13:50:11 GMT

Hello. I have a party that claims that be ause, they have a Square Business account, that Square takes a huge portion of the refund that I am expecting back. I spent around $7500 with them and they told me that Square is keeping $400 of my refund and that it is non-refundable. Is this true? Everything that I have read tells me that it is not true. Simply because you have a “Square Business”. Doesn’t sound right to me.

Re: How do i refund customer

Sierra — Mon, 23 Oct 2017 14:22:41 GMT

I don't think that is accurate.

The seller may want to charge a restocking fee, but is blaming Square rather than admitting to what they're doing.