thread Re: Why are sales not showing up in my activity? in Archived Discussions (Read Only)

Why are sales not showing up in my activity?

VeteranHope — Sat, 21 May 2016 16:46:09 GMT

I had an event last night with multiple charges made yet only one is showing in my register. I need to be able to account for tickets and auction items sold, where are they, what happened to them? Each sale appeared to be successful and brought us back to the new sale screen, so where are the sales???

Re: Why are sales not showing up in my activity?

Spenser — Thu, 15 Oct 2020 23:46:24 GMT

Sorry to hear about the trouble seeing your activity! Your sales should appear in the Transaction section of the Square app right after you take them.

You can search for a transaction from the app and you can also confirm successful transactions from your online Sales Summary.

I can't look into account specific issues here in the Community, as it's a public forum, so if you still need a hand locating your transactions, please contact our Support team.

Re: Why are sales not showing up in my activity?

Alan_hayes — Wed, 06 Jul 2016 02:25:21 GMT

I had the same problem today , made some sales like I always do on square and , no activity listed , been using square for years , never had this problem and if they don't make it rite , I will not use square ever again .

Re: Why are sales not showing up in my activity?

EJ_ — Wed, 06 Jul 2016 13:19:00 GMT

Hey @Alan_hayes

Have you checked you Transaction report in your Square Dashboard?

As Spenser mentioned previously, we can’t address your account specific issues here in the community, as it’s a public forum.

Reach out to our Support Team and they can help you try and locate the payments.

Re: Why are sales not showing up in my activity?

Alan_hayes — Wed, 06 Jul 2016 13:46:50 GMT

Like I said to begin with, I've been using square for YEARS , and I am fully aware of how check my transactions, and they did not show up in my activity log , nor did I get any confirmation emails for my sales yesterday, square has dropped the ball on this one.

Re: Why are sales not showing up in my activity?

EJ_ — Wed, 06 Jul 2016 14:06:00 GMT

@Alan_hayes Reach out to Support and they can take care of you. Also, besides the Transactions Tab, usually the Transaction Status page has some information that can help as well.

Re: Why are sales not showing up in my activity?

Alan_hayes — Wed, 06 Jul 2016 16:24:23 GMT

I contacted support and all they want to do is argue with me and say that it's not their fault and that its on my end . The Sale was processed and finalized and yet it's my fault. Square dose not hold responsible for anything, I am going to blog and share this with everyone and I'm going report it to the BBB , they are sure to get their 3% but when they lose my money it's my fault .

Re: Why are sales not showing up in my activity?

APhillips — Mon, 18 Jul 2016 15:21:14 GMT

I've had this problem happen at our shop now on at least 5 occasions. Square admitted in May they were having an issue, on one day, however they are denying that the issue still exists. I'd like to talk with you further as Square has taken no responsibility even when they admit transactions have gone missing and they cannot find them.

Re: Why are sales not showing up in my activity?

elkeddeh — Sat, 07 Jan 2017 12:51:11 GMT

Same issue

Re: Why are sales not showing up in my activity?

Sean — Sat, 07 Jan 2017 21:25:11 GMT

@elkeddeh - Sorry to hear! Have you already tried closing the app? Signing out and then back in?

Re: Why are sales not showing up in my activity?

Sean — Tue, 10 Jan 2017 14:35:40 GMT

@elkeddeh - Were you still having issues with this? I want to make sure we get you taken care of. 🙂

Re: Why are sales not showing up in my activity?

Lynne — Thu, 12 Jan 2017 16:01:36 GMT

Same issue twice this week. Sale was paid by client through Appointments but hasn't show up in Sales Report, nor has it been deposited. What's going on?

Re: Why are sales not showing up in my activity?

EJ_ — Thu, 12 Jan 2017 18:02:38 GMT

@Lynne That does sound a bit strange. All completed payments will appear in your recent activity. Just to clarify, you were booking appointments using the Square Booking Tool, and then completing payment by using the Square Register app to charge their payment card, correct?

If so, these payments should appear in your Transactions Tab, or there could be additional information in your Transaction Status tab.

If you're still not seeing the payments, you'll need to reach out to our Support Team for account & payment specific help.

Re: Why are sales not showing up in my activity?

elkeddeh — Thu, 12 Jan 2017 20:16:23 GMT

Finally solved. I had a transaction from December 29th stuck on the top of my activities. Very weird . Wouldn't even let me sign out from the app. I had to delete the app and download again to get it solved.

First activity date was showing December 29 and 2nd activity date January 9.

Re: Why are sales not showing up in my activity?

Lynne — Thu, 12 Jan 2017 22:46:50 GMT

EJ, the appointment was paid by the client in the Appointments app at the time she booked her appointment. I/she didn't pay for it in Register. We have set it up so that clients can prepay for their class(es) at the time of scheduling. The sale STILL hasn't shown up. I'll contact the support team.

Re: Why are sales not showing up in my activity?

LofM — Wed, 06 Sep 2017 20:11:30 GMT

We are also experiencing this issue. And it is not one or two charges that are mysteriously not only showing up in our sales reports nor are detailed receipts nor on our apps on our phones, but we have hundreds and hundreds of dollars missing from those reports and we have multiple locations across more than one state. Also, all of our locations are showing us in a city that we have not been two and three years.

Re: Why are sales not showing up in my activity?

puka — Sat, 09 Sep 2017 16:30:59 GMT

Hey @LofM - That definitely does not sound typical. Contact us directly and our Support team can help you look into this.

Re: Why are sales not showing up in my activity?

CarlyHill88 — Thu, 07 Dec 2017 15:05:58 GMT

Same thing happend to me. My sale did not show up in my transactions but when I went to my sales history it was there. I did get paid the next day though. I don't know why it didn't show up in my transactions????

It had me wondering and worried I would not get paid. It had me wondering if I needed to run her card again. Glad I waited it out did not make her pay double. She would have been upset.

Re: Why are sales not showing up in my activity?

RHatch — Thu, 07 Dec 2017 16:17:01 GMT

Two things to look at.

1) is your date range set correctly on your sales report. This gets me every time.

2) Your browser, Make sure you have a current browser, Chrome seems to be the one with the fewest issues.

Re: Why are sales not showing up in my activity?

Bob3590 — Tue, 20 Feb 2018 22:10:30 GMT

I'm having a similar issue. We're a non-profit and tend to infrequent but large payments. Over a two-year period we had 9 customer transactions, plus another 4 transaction pairs that were generated by Square for validation.

Of the 9 customer transactions, all were confirmed as being deposited in our bank account... but only 3 of the 9 appear in the Square reports to this day.

Near as I can tell, the difference was that all 3 of the CCD-type transactions (Corporate Credit/Debit for business account transfers) appear successfully in Squre reports, but none of the 6 PPD-type transactions (Prearranged Payment and Deposit for personal account transfers) appear at all.