thread Re: Variable price item won't edit or delete in Archived Discussions (Read Only)

Variable price item won't edit or delete

TLR — Tue, 31 May 2016 13:26:39 GMT

In the Square app I have items that show as variable price, even though I entered an actual price for them. When I try to edit, they are greyed out and aren't able to be edited.
In my online account, they don't show up at all as items.
How do I edit or delete them?

Re: Variable price item won't edit or delete

Spenser — Thu, 02 Jun 2016 00:44:19 GMT

Hmm, strange! So long as the item you created has a price saved with it, you shouldn't be able to leave it as variably priced. We might need to look into your account with you for this one so if you haven't already, contact our Support team!

Re: Variable price item won't edit or delete

Pagani — Thu, 04 Aug 2016 20:55:06 GMT

I have the same issue. How can I fix it?

Thank you

Re: Variable price item won't edit or delete

cmcmillen5 — Thu, 08 Sep 2016 03:25:03 GMT

same issue, UHGH

Re: Variable price item won't edit or delete

rrrrreyna — Fri, 31 Mar 2017 20:11:36 GMT

Same issue here

Re: Variable price item won't edit or delete

rrrrreyna — Fri, 31 Mar 2017 20:13:07 GMT

Same here!

Re: Variable price item won't edit or delete

Sean — Mon, 03 Apr 2017 17:08:08 GMT

Hi @rrrrreyna, and sorry to hear about the trouble! If you can reach out directly today - we can take a closer look at this for you! Thanks.

Re: Variable price item won't edit or delete

KerriL — Wed, 26 Jul 2017 03:47:53 GMT

Was this issue figured out? I also have this problem

Re: Variable price item won't edit or delete

Shannajay — Mon, 30 Oct 2017 16:54:26 GMT

I have the same problem. How do I fix this issue?

Re: Variable price item won't edit or delete

TLR — Tue, 31 Oct 2017 00:02:47 GMT

I was able to fix this by deleting the app and reinstalling it. Also, I reached out to the support team and they were very helpful.

Re: Variable price item won't edit or delete

Helen — Wed, 01 Nov 2017 22:51:25 GMT

@Shannajay Did @TLR's tip help resolve this? (Thanks @TLR!)

If you're still not able to edit the price of this item please contact our Support team so we can investigate!