thread Re: Square Emails Flagged as Junk in Archived Discussions (Read Only)

Square Emails Flagged as Junk

LCS2021 — Thu, 06 Jan 2022 22:03:13 GMT

Hey there! When I send out emails, they are being flagged as junk. The reason for this is my sender email shows up as a random email rather than the one associated with my account. For example, my email is hello@businessname.com, but in the email to senders it shows up as messages+ml3n3k81y62r6@squaremktg.com. Is there way to have the send of the email show up as my actual email and not the spam looking email?

Re: Square Emails Flagged as Junk

sayra — Mon, 10 Jan 2022 22:29:44 GMT

Hello @LCS2021,

Thanks for letting us know what's going on with your email. What kind of email is being sent? Is this a receipt email, text message email, or marketing email? Can you please provide us with more details?

We will be on the lookout for your reply.

Re: Square Emails Flagged as Junk

Lootz — Fri, 04 Feb 2022 02:35:28 GMT

I just sent out my first notification email through Square and took a look at the sender address. There is NO WAY that I would click a link on that jumbled mess of consonants and numbers because it SCREAMS scam/phishing. When it arrived in my own email shortly after I sent it, I even wondered how a scammer could duplicate my email through Square so quickly... Definitely not going to pay for it again if that is how the senders address shows up for my customers.

Re: Square Emails Flagged as Junk

sayra — Tue, 08 Feb 2022 18:54:15 GMT

Hey @Lootz,

At this time, there is no way to edit the email address name. We will be happy to send your feedback over to our product team.

Thank you.

Re: Square Emails Flagged as Junk

KreativeRides — Fri, 09 Sep 2022 21:58:56 GMT

New account and my test emails are also going to my junk folder, are there any dmarc or dns settings I can add to prevent this?

Re: Square Emails Flagged as Junk

RobynR — Sun, 11 Sep 2022 18:11:26 GMT

Hey @KreativeRides,

Thanks for being a member of the Community.

Here's an article on How to Avoid Getting Your Email Sent to Spam.

Let me know if this article helps.

Re: Square Emails Flagged as Junk

KreativeRides — Sun, 11 Sep 2022 17:05:29 GMT

Doesn’t help, I am using the email templates in square, I haven’t modified them.

Re: Square Emails Flagged as Junk

Lootz — Sun, 11 Sep 2022 18:12:15 GMT

@KreativeRides, I have found no way to modify them so they do not appear "Spammy" and route directly to a junk folder. When I want to send an email, I go to the Square Dashboard>Customers>Directory and use the "Export Customers" function. You will then download the .csv file (excel) and can sort feature (A to Z) of excel on the "Email Address" column. I then copy the entries in that column into the "BCC" line of the email that I want to send. My emails then come from "lootzcollectibles@gmail.com" to all my customers. I hope this helps you until Square can figure it out on their end.

-Lootz

Re: Square Emails Flagged as Junk

KreativeRides — Sun, 11 Sep 2022 20:47:08 GMT

So you don’t have any automated emails for purchases and cancellations etc…?
I would hate to have to manually email for every status of a order.

Re: Square Emails Flagged as Junk

Lootz — Sun, 11 Sep 2022 21:57:28 GMT

@KreativeRides Nope. I don't rely solely on the use of automated communications through Square. It is painful, but communication with my customers is important also so that they feel confident in their purchase and my store. Sorry that I couldn't help you more. Maybe someone from Square will drop in on this and provide a better option...

Re: Square Emails Flagged as Junk

KreativeRides — Mon, 12 Sep 2022 00:18:12 GMT

Thanks! I might have to look into another solution, communication with a customer is important to a business, obviously not to Square.