thread Re: Update account information in Archived Discussions (Read Only)

How can I update my email, phone number or bank account?

Joei562 — Tue, 20 Dec 2016 21:47:35 GMT

I need to update my account information such as my email and phone number and bank account .

Re: Update account information

Caty — Sun, 05 Jun 2016 05:12:03 GMT

You can update this information through your online Square Dashboard. Log in, click "Account & Settings," and then follow the instructions onscreen to make your desired changes. Hope that helps!

How do I change my account name

Kw2381 — Fri, 23 Sep 2016 23:45:38 GMT

How do I change my account name

Re: How do I change my account name

Sean — Sun, 25 Sep 2016 20:21:41 GMT

Hi @Kw2381 — It looks like another seller had the same question, and received an answer. Check out the reply from Caty and let me know if that helps! If not, just comment with more details around your quesiton. 🙃

Re: Update account information

bobjaceautobody — Wed, 14 Dec 2016 21:59:26 GMT

i did as you sugested but there is no up date for phone number what do i do . i have to charge acredit card and its beens declined 3 times

Re: Update account information

Sean — Thu, 15 Dec 2016 00:35:13 GMT

@bobjaceautobody - Sorry to hear about the problem with your charge! The phone number on file wouldn't affect card acceptance. Read more on why a payment may fail. As for updating the phone number, you can visit the Locations tab of the Business Settings section of the Square Dashboard. Hope this helps!

Wrong phone number

dre20080 — Sat, 17 Dec 2016 15:00:00 GMT

Square has wrong phone number and I can't change it help me

Re: Wrong phone number

Sean — Sun, 18 Dec 2016 21:04:06 GMT

Hi @dre20080 — It looks like another seller had the same question, and received an answer. Check out this thread for more details.

Re: How can I update my email, phone number or bank account?

Pgphill — Tue, 20 Dec 2016 21:52:22 GMT

I missed my email and didnt notice and i cant get my deposit until my account is linked. I cant verify cause its the wrong email can someone help me please. I am new to all this

Re: How can I update my email, phone number or bank account?

Sean — Wed, 21 Dec 2016 18:39:53 GMT

@Pgphill - Sorry to hear! We can help sort this out, just reach out directly. Thanks!

Re: Update account information

kwrichardsonii — Fri, 04 Aug 2017 01:14:31 GMT

THIS UPDATE SETS DOES NOT WORK, BECAUSE THE OLD EMAIL TO VERIFY DOES NOT EXIST. ALSO. I CANNOT CALL SO I HAVE TO WAIT 48 HRS TO GET HELP. THIS IS A STUPID SYSTEM THAT WAS NOT THOUGHT OUT. SO SIMPLY TO CORRECT.

Re: How can I update my email, phone number or bank account?

Missychampang — Mon, 06 Jan 2020 18:13:45 GMT

I can’t seem to log into my account with my new phone and I’m not really sure what to do because it wants to put in my email address it’s already downloaded on my iPhone

Re: How can I update my email, phone number or bank account?

Joe — Tue, 07 Jan 2020 15:38:02 GMT

Hi there, @Missychanpang - thanks for reaching out here on the Seller Community. Good to hear from you!

I want to make sure I am understanding your issue correctly. Are you having issues logging into your account via the Square App on your new phone? If so, you will need to log in using your email address and password even though the App has been downloaded on your device.

If I missed the mark on interpreting your initial issue, feel free to reply here or reach out to our Support Team!

I will keep an eye out for your reply!

Re: Update account information

pegasuscoffhse — Fri, 25 Mar 2022 20:45:53 GMT

I have a team member who cannot log in to Square. He changed his phone number, and the 2-factor authentication goes to that number. How do we change that without him being able to log in?

Re: Update account information

CarolThiesen — Wed, 12 Oct 2022 21:58:47 GMT

I went to my dashboard, and nowhere dose it say "Account & Settings".

Re: Update account information

Arie — Thu, 13 Oct 2022 00:39:26 GMT

If you're signing in via a browser on your computer, you'll be able to see Account & Settings via the three horizontal lines in the top right hand corner, @CarolThiesen:

Please let us know how you go!

Re: Update account information

Doxykeeper — Thu, 19 Oct 2023 00:54:33 GMT

There’s no update to click on.

Re: Update account information

Arie — Thu, 19 Oct 2023 02:18:01 GMT

Hey @Doxykeeper,

I'm sorry to hear you're having trouble updating your information! On which device are you signing in? Here's a direct link to the section in your dashboard you'll want to head to to edit account information. It'll be easiest to do via a browser: