thread Re: How can I accept international credit cards? Zip code keeps declining. in Archived Discussions (Read Only)

How can I accept international credit cards? Zip code keeps declining.

Buckles5 — Thu, 25 Aug 2016 21:37:15 GMT

I live in US, my customer lives in Canada. I've entered all her info correctly. But it keeps saying declined verify zipcode.. which I have 5 times.

How do I accept payment when traveling in Canada.

dchapin — Thu, 12 May 2016 19:24:17 GMT

I'm traveling in Canada with a Square Register from the US. I tried to accept payment and got an error message, something like "invalid location"

How do I accept payments when traveling to Canada from the US?

Re: I live in USA. Trying to do a charge for a customer in Canada. But keep getting verify zipcode.

VanKalkerFarms — Thu, 09 Jun 2016 05:59:05 GMT

Unfortunately, you can't accept cards from a different country than the one where you are registered. https://squareup.com/help/us/en/article/4956

Re: I live in USA. Trying to do a charge for a customer in Canada. But keep getting verify zipcode.

cuttyman68 — Tue, 16 Aug 2016 13:30:05 GMT

Rules do say Canada is included . I am having the same problem. I think it's because they have letters in their zipcodes

Re: I live in USA. Trying to do a charge for a customer in Canada. But keep getting verify zipcode.

EJ_ — Tue, 16 Aug 2016 14:12:06 GMT

Hi everyone!

While you can accept International Cards, you will need all of the information to be 100% correct. If you're receiving an incorrect ZIP or Postal Code message, you'll need to have your customer verify this information with their bank.

When you enter card information in manually, we cross-reference the information to what the bank has on file. If any of that information comes back as incorrect, the payment will decline.

In regards to @VanKalkerFarms comment, if your Square account was created in the United States, but you're traveling to a different country like Canada, you would not be able to process payments, as you can only process payments in the country that you activated your account in. We do not have cross-border functionality even though Canada is one of our supported countries.

Re: International Client Payments

kpt — Mon, 22 Aug 2016 20:44:17 GMT

I live in Canada - Canadian citizen. I need to be able to do the following:

1) Accept Canadian and International Credit Cards while located in Canada.

2) Accept US and International Credit Cards while located in the US.

According to the article about international credit cards, if I want to process cards while in the US, I have to create a second account with a US location. So I did that. (I even have a US bank account at a US bank.) However I get stuck at the account verification. It requires a SSN. Since I'm Canadian, I don't have a SSN (we have SINs in Canada). I spoke with a lady at the help desk and she said that I can't do account verification for the US account without a SSN. It would seem that I have to get an SSN in order to process cards while in the US. Is there any way for me to process credit cards when I am located in the US without a SSN?

Re: International Client Payments

EJ_ — Thu, 25 Aug 2016 18:51:14 GMT

@kpt This thread has a bit more information that might clear things up.

In regards to creating a U.S. account, there is no way to create a U.S. based Square Account without a Social Security Number unfortunately.

Re: International Client Payments

VanKalkerFarms — Thu, 25 Aug 2016 04:37:38 GMT

@EJ_ You might want to reread your answer. I think you missed the "out" of without.

Re: International Client Payments

EJ_ — Thu, 25 Aug 2016 20:32:26 GMT

@VanKalkerFarms Great catch! Thanks for keeping me on my toes.

Re: I live in USA. Trying to do a charge for a customer in Canada. But keep getting verify zipcode.

FLStudio — Thu, 29 Jun 2017 21:39:19 GMT

I am having the same issue, and I've cross checked and validated the information is correct. I am still having issues with what I think is the zip code being from another country. If the country separates numbers and letters ie "1234 AB" what would your recomended entry be? I've tried what seems like every way to enter it but keep getting denied.

Re: How can I accept international credit cards? Zip code keeps declining.

tobint — Mon, 24 Jul 2017 14:09:14 GMT

I am a US Square customer, and I sell to Canadian cards all the time. Try manual entry, and put ZIP code as 11111. It goes through 95% of the time.

Re: How can I accept international credit cards? Zip code keeps declining.

Helen — Wed, 26 Jul 2017 23:16:38 GMT

Thanks for the tip @tobint! 😀

Re: How do I accept payment when traveling in Canada.

Helen — Wed, 26 Jul 2017 23:18:55 GMT

Sorry for the late reply @dchapin!

EJ's best answer above has a bit more detail, but if you set up your account in the US you won't be able to accept payments while you're in Canada.

Let me know if you have any other questions about this!

Re: How can I accept international credit cards? Zip code keeps declining.

RonV — Thu, 24 Aug 2017 20:47:02 GMT

The canadian card (postal info) I was given today by a customer has 6 digits - how do I input that if there is only 5 digits available on the app for postal code/zip code?

Re: How can I accept international credit cards? Zip code keeps declining.

puka — Sun, 27 Aug 2017 18:30:13 GMT

Hi @RonV - Have you attempted to @tobint's tip above? You would only need to enter 5 digits to bypass it.

Re: How can I accept international credit cards? Zip code keeps declining.

SD3225 — Thu, 28 Sep 2017 02:35:15 GMT

As an FYI, I live in California and process cards from Canada, Japan and Europe often. I remember reading in here someplace to use 00000 or 11111 as the zip. It has always worked for me as long as it is a card normally accepted by Square... MC , Visa etc...

Re: How can I accept international credit cards? Zip code keeps declining.

dokoskc — Mon, 25 Dec 2017 05:53:18 GMT

I am in a similar situation and curious if this matter has been resolved. We are using the Online Store to sell registrations to a martial arts seminar we are holding. We are in Florida and our guests live in Canada. Can they purchase registrations using our online store using a credit card from Canada, and using the zip code "11111" suggested?

Re: I live in USA. Trying to do a charge for a customer in Canada. But keep getting verify zipcode.

dokoskc — Mon, 25 Dec 2017 06:12:05 GMT

Did this issue finally get resolved for you? We have Canadian clients who will be visiting Florida for a seminar and we want to use the Square Online Store to process their credit cards for registrations. Thanks in advance for your response!

Re: How can I accept international credit cards? Zip code keeps declining.

dokoskc — Mon, 25 Dec 2017 06:13:14 GMT

Thanks for the response. We are about to open our Online Store to sell registrations to a seminar here in Florida for Canadian visitors. Will they be able to register and pay in advance from Canada?

Re: How can I accept international credit cards? Zip code keeps declining.

EJ_ — Thu, 28 Dec 2017 18:49:33 GMT

Hi @dokoskc

It might be best if they register through an invoice or a Virtual Terminal payment. Have you tried using those payment methods for registration?