https://community.squareup.com/t5/Archived-Discussions-Read-Only/How-do-I-connect-my-new-chip-Reader/m-p/7028#M69725 <P>Sorry to hear that! If you're getting a "Reader Damaged" message, as opposed to other connection errors, that means there may be internal damage to the Reader itself. If that is the case, you can&nbsp;<A href="https://squareup.com/shop/reader/warranty" target="_blank">warranty the Reader</A>&nbsp;for a free replacement.&nbsp;</P> <P>&nbsp;</P> <P>In the meantime, I'd suggest checking in with our&nbsp;<A href="https://squareup.com/help/us/en/contact" target="_blank">Support team</A>&nbsp;for confirmation as well.&nbsp;</P> Mon, 13 Jun 2016 18:10:30 GMT Spenser 2016-06-13T18:10:30Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/How-do-I-connect-my-new-chip-Reader/m-p/6993#M69724 <P>I have the cnew readed and when I put it on my ipad it said reader damaged</P> Mon, 13 Jun 2016 11:27:42 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/How-do-I-connect-my-new-chip-Reader/m-p/6993#M69724 kar 2016-06-13T11:27:42Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/How-do-I-connect-my-new-chip-Reader/m-p/7028#M69725 <P>Sorry to hear that! If you're getting a "Reader Damaged" message, as opposed to other connection errors, that means there may be internal damage to the Reader itself. If that is the case, you can&nbsp;<A href="https://squareup.com/shop/reader/warranty" target="_blank">warranty the Reader</A>&nbsp;for a free replacement.&nbsp;</P> <P>&nbsp;</P> <P>In the meantime, I'd suggest checking in with our&nbsp;<A href="https://squareup.com/help/us/en/contact" target="_blank">Support team</A>&nbsp;for confirmation as well.&nbsp;</P> Mon, 13 Jun 2016 18:10:30 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/How-do-I-connect-my-new-chip-Reader/m-p/7028#M69725 Spenser 2016-06-13T18:10:30Z