https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-are-some-of-my-confirmation-texts-not-being-sent/m-p/332578#M6955 <P>The confirmation texts for my business is set for 2 days prior their appointment. On my end it looks like it has been sent but I've received complaints from several of our clients that they have not received a confirmation for their appointment. I have also tried to send our own texts to our client but receive a notification that the message "Failed to Send" and the text bubble turns red. This has only happened to 4-5 of our clients and not our entire clientele. I've even checked one of our client's list of blocked number and our square number wasn't listed.</P><P>&nbsp;</P><P>I contacted Square Appointments tech support and was on the call for an hour. Sounded like the agent was trying to help me and I was on hold for most of the call while they tried troubleshooting my account. Somehow the call ended and I was directed to a survey even though my issue was never resolved <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> Hope this can be fixed.</P> Tue, 11 Jan 2022 01:19:35 GMT essentialnails 2022-01-11T01:19:35Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-are-some-of-my-confirmation-texts-not-being-sent/m-p/332578#M6955 <P>The confirmation texts for my business is set for 2 days prior their appointment. On my end it looks like it has been sent but I've received complaints from several of our clients that they have not received a confirmation for their appointment. I have also tried to send our own texts to our client but receive a notification that the message "Failed to Send" and the text bubble turns red. This has only happened to 4-5 of our clients and not our entire clientele. I've even checked one of our client's list of blocked number and our square number wasn't listed.</P><P>&nbsp;</P><P>I contacted Square Appointments tech support and was on the call for an hour. Sounded like the agent was trying to help me and I was on hold for most of the call while they tried troubleshooting my account. Somehow the call ended and I was directed to a survey even though my issue was never resolved <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> Hope this can be fixed.</P> Tue, 11 Jan 2022 01:19:35 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Why-are-some-of-my-confirmation-texts-not-being-sent/m-p/332578#M6955 essentialnails 2022-01-11T01:19:35Z