thread Re: I am having trouble changing the business name on the top of each open tab in Archived Discussions (Read Only)

How do I change the business name that appears on the receipt?

RedwoodUSA — Thu, 12 Jan 2017 20:35:25 GMT

I just noticed that the wrong name is appearing on my receipts. How do I change the business name that appears on the receipt?

Re: Wrong name on receipt. How do I change it?

VanKalkerFarms — Fri, 17 Jun 2016 04:10:47 GMT

Do you mean your business name or a customer name?

Re: Wrong name on receipt. How do I change it?

PMAA — Sat, 12 Nov 2016 03:26:35 GMT

In my case, it is the name of one of our staff members that appears as "Receipt from Jane Doe"

How do I change "Jane Doe?" I can't find her name anywhere in my settings.

Re: Wrong name on receipt. How do I change it?

VanKalkerFarms — Sat, 12 Nov 2016 04:44:54 GMT

https://squareup.com/dashboard/employees/permissions/employees

Re: Wrong name on receipt. How do I change it?

PMAA — Sat, 12 Nov 2016 05:03:55 GMT

OK< I figured it out.

The name that shows on the Receipt email is the Business Name.

Once I changed that in the Account Settings, the receipt name was updated properly.

Re: Wrong name on receipt. How do I change it?

Sean — Sun, 13 Nov 2016 19:18:12 GMT

@PMAA - Glad to hear you got this sorted out! 🙂

Re: Wrong name on receipt. How do I change it?

Overbaylinda — Wed, 16 Nov 2016 14:32:03 GMT

How do I change the business name, there is a type-o

Re: Wrong name on receipt. How do I change it?

VanKalkerFarms — Thu, 12 Jan 2017 20:36:36 GMT

You can edit the business name displayed on your receipt from the Square Dashboard here: https://squareup.com/dashboard/business/receipt.

Also, you can update your General business name from the Dashboard here: https://squareup.com/dashboard/account.

Hope this helps!

How do I change my business name

Beccaivy — Sat, 04 Mar 2017 15:04:53 GMT

How do I change my business name on my square account

Re: How do I change my business name

Sean — Sat, 04 Mar 2017 17:22:10 GMT

Hi @Beccaivy — It looks like another seller had the same question, and received an answer. Check out this thread for more details.

Re: How do I change the business name that appears on the receipt?

tiger82 — Sun, 07 May 2017 19:50:12 GMT

WARNING: if you change the business name, as of this writing (may 2017) there is a known and unfixed bug in the square processing that causes American Expres card receipts ONLY to still show the old merchant name. This is causing us serious problems, and Square's support has been abysmal. Initially, the CSR clearly didn't believe me, until I sent a screen capture of a customer's recipt. He then deigned to investigate and discovered that it was a known bug, but they have yet to a) fix it b) respond in any helpful way.

I would recommend either opening a new account, or (better) using a different processor, like Braintree.

Re: How do I change the business name that appears on the receipt?

EJ_ — Thu, 11 May 2017 14:09:18 GMT

@Tiger Sorry to hear that you're experiencing this.

However, this does not apply to everyone and has only impacted a small number sellers.

Most sellers are able to change their business names and customer facing receipt information without any trouble.

As of right now, American Express can't tell us exactly why this happens, but we have a possible solution in place. We've been working directly with American Express to help get this resolved shortly.

Keep an eye out for updates and feel free to contact our Support Team directly for any clarification or specifics about your account.

Re: How do I change the business name that appears on the receipt?

htran214 — Tue, 26 Sep 2017 14:22:02 GMT

Has this issues been fix?

I'm experiencing the same problem! Updated name won't show on AMEX and shows old business name.

Re: How do I change the business name that appears on the receipt?

Russell — Thu, 28 Sep 2017 22:10:11 GMT

Hey there @htran214 -

I'm sorry to see that you're having trouble with this. This is an issue some sellers were experiencing related to how AMEX cards are processed. I have reached out to another team member here at Square to see if I can get more information on the status of this.

Re: Wrong name on receipt. How do I change it?

Webster72 — Wed, 10 Jan 2018 18:32:08 GMT

Perfect!!! Fixed in 2 seconds. Been looking for 2 days - lol.

Thanks!!

Re: Wrong name on receipt. How do I change it?

TopGunn — Thu, 15 Nov 2018 19:19:34 GMT

Thank you for tha advice. In my case this did not work. In account settings and general settings my business appears correctly, however my reciept name is incorrect. Help!

Re: Wrong name on receipt. How do I change it?

puka — Sat, 17 Nov 2018 16:16:01 GMT

Hey @TopGunn - Did you already try out @VanKalkerFarms suggestion to update it from your Receipt settings?

How do I change the business name on the receipts that I email and text someone?

misstv_104 — Sun, 13 Jan 2019 13:21:40 GMT

I was working at a beauty shop when I set it up and since have opened my own and when I send my clients a receipt it still says from the other salon.

Re: How do I change the business name on the receipts that I email and text someone?

RHatch — Sun, 13 Jan 2019 13:40:50 GMT

You can ecdit your receipt information by going to Account and Settings then receipts.

Re: How do I change the business name on the receipts that I email and text someone?

misstv_104 — Sun, 13 Jan 2019 14:08:04 GMT

Nope, been everywhere. I can only change the name on the top. It still says the other name on the bottom under account. Is this something I have to be on a computer for?