thread Re: Does Square hold manually-entered credit card payments like PayPal does? in Archived Discussions (Read Only)

Does Square hold manually-entered credit card payments like PayPal does?

brandsync — Fri, 17 Jun 2016 23:13:16 GMT

PayPal is holding funds funds from a manually-entered credit card payment for 12 days when it used to release funds automatically. Please let me know if Square releases funds automatically on manually-entered credit card payments and we will use our Square account instead. Thanks, Rob Martin, BrandSync

Re: Does Square hold manually-entered credit card payments like PayPal does?

Kelly — Mon, 20 Jun 2016 19:39:14 GMT

Nope! We won't treat manually entered transactions any differently than swiped or chip card transactions. All of your deposits will be sent out on our standard deposit schedule.

Re: Does Square hold manually-entered credit card payments like PayPal does?

exclusiveground — Wed, 06 Jul 2016 16:29:29 GMT

Then perhaps someone can explain to me why my manually entered funds are being held and putting my small business in jeopardy? It's also impossible to get a customer service rep (assuming they have any on staff) on the phone.

Re: Does Square hold manually-entered credit card payments like PayPal does?

EJ_ — Wed, 06 Jul 2016 16:36:14 GMT

@exclusiveground This sounds like it's account specific.

Unfortunately we can’t address your account specific issues here in the community, as it’s a public forum.

I've passed your message to the appropriate team and you should hear back shortly.

Re: Does Square hold manually-entered credit card payments like PayPal does?

exclusiveground — Thu, 07 Jul 2016 13:55:33 GMT

Understandable. Thank you for the reply.

Re: Does Square hold manually-entered credit card payments like PayPal does?

millerM — Fri, 12 Aug 2016 22:04:38 GMT

Not mine 1800.00 being held over a week

Re: Does Square hold manually-entered credit card payments like PayPal does?

millerM — Fri, 12 Aug 2016 22:06:32 GMT

Right there with you $1800 for over a week being held.

Re: Does Square hold manually-entered credit card payments like PayPal does?

brandsync — Fri, 12 Aug 2016 22:56:00 GMT

PayPal held my money for a month without notice and provided no customer service despite repeated attempts to get answers. Why would definitely switch to Square for manually entered credit card payments!

Re: Does Square hold manually-entered credit card payments like PayPal does?

brandsync — Fri, 12 Aug 2016 22:57:13 GMT

I would switch to Square for manually entered credit card payments.

Re: Does Square hold manually-entered credit card payments like PayPal does?

Spenser — Tue, 23 Aug 2016 19:39:28 GMT

Sorry to hear about the concern, @swingerd123. As Kelly said, there are not holds for manually-entered transactions. We'd be happy to address any concerns you have on the phone if you'd prefer. You can contact the Support team here, if so. Thanks!

Re: Does Square hold manually-entered credit card payments like PayPal does?

Mordephi — Wed, 19 May 2021 03:37:59 GMT

I have a service based product. Would you hold my funds because of that?

Re: Does Square hold manually-entered credit card payments like PayPal does?

Mordephi — Wed, 19 May 2021 03:42:40 GMT

Does square hold deposit for service based products?

Re: Does Square hold manually-entered credit card payments like PayPal does?

Kassi_ — Wed, 19 May 2021 15:00:16 GMT

Hey there, @Mordephi -

Welcome back to the Community.

What kind of service are you providing with your business?

As long as it doesn't violate our Payment Terms (Section 3), there wouldn't be a problem with your account.

Please let me know if you have any other questions.