Customer's Chip Card is not working to pay a Invoice. What do we do?

cshilll52 — Sun, 19 Jun 2016 17:07:48 GMT

My customer has tried to pay her emailed invoice several times with her new activated Chip Credit Card. She keeps getting declined. I have also tried to manual enter it for her. How can you accept a payment toward a invoice with her Credit Card information that she has given me over the phone.

Re: Customer's Chip Card is not working to pay a Invoice. What do we do?

Kelly — Tue, 21 Jun 2016 18:48:13 GMT

There are a few reasons why a card would be declined, typically cards are declined because the information being entered doesn't match what the card issuing bank has on file or the bank declining the charge.

Because the community is a public place, I can't speak specifically to your account but our Support Team would be happy to take a look at this for you! In the meantime, check out our Support Center for some other reasons a payment may fail.

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Customer's Chip Card is not working to pay a Invoice. What do we do?

Re: Customer's Chip Card is not working to pay a Invoice. What do we do?