thread Re: I'm in my dashboard, but can't enable inventory tracking? in Archived Discussions (Read Only)

I'm in my dashboard, but can't enable inventory tracking?

Missysrobinson — Thu, 23 Jun 2016 20:54:21 GMT

I've followed all protocol for enabling inventory tracking from my dashboard. When I click on an item from my library in the dashboard, under the "inventory" section, there is no option to start tracking the inventory. Did I miss a step? Please help. It's the only part of the business I haven't figured out yet 🙂 Thankyou!

Re: I'm in my dashboard, but can't enable inventory tracking?

HeyItsMuff — Thu, 23 Jun 2016 22:38:47 GMT

Are you using Internet Explorer? I have found that my manage inventory section doesn't work properly unless I use Chrome. This is what you should be seeing:

After clicking Manage Item Inventory you should get a pop up dialog box:

Re: I'm in my dashboard, but can't enable inventory tracking?

glennInn — Sun, 10 Jul 2016 07:18:14 GMT

I am also having the problem of not seeing the Start Tracking Item Inventory option. I am using Firefox.

Re: I'm in my dashboard, but can't enable inventory tracking?

Kelly — Mon, 11 Jul 2016 18:30:43 GMT

@glennInn I would suggest trying a different browser such a Chrome. You can also try clearing you cache (Access the Help menu of your browser to locate step-by-step instructions) and you'll also want to make sure that your browser is up to date.

Re: I'm in my dashboard, but can't enable inventory tracking?

NUNU — Thu, 04 Aug 2016 15:55:28 GMT

I am also having the problem of not seeing the Start Tracking Item Inventory option. I am using Chome. I do not see inventory

Re: I'm in my dashboard, but can't enable inventory tracking?

Tom — Sun, 07 Aug 2016 00:32:12 GMT

@NUNU — any chance you're using our location management feature? If so, you'll first need to select a location from the item details and click the "Go" button.

Next, your page will refresh and you'll see the "Start Tracking Item Inventory" button after selecting an item.

Hope this helps! 🙂