thread Re: How do I give my customer a receipt for their transaction in Archived Discussions (Read Only)

How do I give my customer a receipt for their transaction

cjdillon66 — Sat, 25 Jun 2016 15:26:37 GMT

I can't figure out how to give my customer a receipt. I thought I could send it to her email address, but it didn't give me anywhere to do so.

How can I email receipts to clients?

Teruepi — Sat, 25 Jun 2016 18:57:06 GMT

Please do not share my profile.

Re: How do I give my customer a receipt for their transaction

Kelly — Mon, 27 Jun 2016 18:17:50 GMT

Great question! At the end of a sale, you will be automatically prompted to enter in a customers email address or phone number to receive their digital receipt. If you are not prompted to enter the information at the end of the sale, it means that your customer's payment card is associated with their contact information so they will receive automatic receipts (Register will automatically send them, you don't need to do anything!)

At the end of a sale that is not associated with automatic receipts, you'll see this page and can enter in the contact information right there!

You can also resend your customer's receipts at anytime. How you resend the receipts from your app varies depending on what device you are using, check out our Support Center for step-by-step instructions for resending receipts.

Re: How can I email receipts to clients?

Kelly — Wed, 29 Jun 2016 20:33:56 GMT

Check out the information above for all you need to know about sending receipts!

(PS) If my answer solved your problem, would you mind marking it as "Best Answer"? That'll help the rest of the community find what they're looking for. If not, just write back, and I'll continue to help. Thanks!

Re: How do I give my customer a receipt for their transaction

Blissfulbear — Mon, 24 Oct 2016 22:50:10 GMT

Thank you! I was going nuts trying to figure out why it wasn't asking me for an email address on a credit card transaction.

Re: How do I give my customer a receipt for their transaction

Threads — Tue, 23 Oct 2018 16:07:25 GMT

So after I charge the customer it just prompts them to sign and says transaction complete. Why isn’t it asking them if they want the reciept as a text or email address? It would be better for me because then I could easily save their email address

Re: How do I give my customer a receipt for their transaction

Tom — Wed, 24 Oct 2018 00:14:04 GMT

Great question, @Threads!

In this case, it sounds like your customer may already have already linked their email or phone number linked to their card with another Square seller for receipt purposes. Once they've linked their contact information, the receipt will go through automatically when they process a card payment with any Square seller—the screen won't show up. More information here: Automatic Receipts.

Hope this helps clear things up! Please let me know if you have any further questions.

Re: How do I give my customer a receipt for their transaction

Tom — Wed, 24 Oct 2018 00:16:45 GMT

Oops, one more thing! Regarding saving the email address, we do offer a variety of email collection tools for that as well. For more details, have a look at this article: Get Started With Email Collection Tools.

Re: How do I give my customer a receipt for their transaction

LawnPROofKy — Sun, 11 Jun 2023 02:15:24 GMT

What if a customer pays you in cash and you would like to send them a receipt? I'm having trouble finding how to do this and I thought I had this all figured out. Haha

Re: How do I give my customer a receipt for their transaction

_Violet — Mon, 12 Jun 2023 15:01:31 GMT

Hi @LawnPROofKy - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I'm not sure if you're looking for digital or printed receipts but I've included links with instructions to both.

I hope this information is helpful but please do let me know if you have any additional questions.