Loyalty Program Upgrade trouble

Lbcreamery — Mon, 27 Jun 2016 05:17:17 GMT

Anyone else having trouble with the loyalty program after upgrading? We upgraded a few days ago and since then have experienced the following:

1. In the dashboard under Loyalty many stars earned transactions appear in triplicate - still can't figure out if it awarded the customer 3 stars instead of the one they should have received, because those customers have no loyalty data at all on their profiles (and they should).

2. Periodically the system stops awarding stars - then it will start again - then stop. No real pattern or reasoning.

Re: Loyalty Program Upgrade trouble

EJ_ — Tue, 28 Jun 2016 16:44:18 GMT

Hi there,

Was this still happening to you?

Have you made sure that you don't have the setting that enables multiple stars to be earned in a single order?

Our Support Team might need to take a closer look at this with you if this issue continues.

Write in to them here : squ.re/1CIMNOt

thread Re: Loyalty Program Upgrade trouble in Archived Discussions (Read Only)

Loyalty Program Upgrade trouble

Re: Loyalty Program Upgrade trouble