thread Re: ASCH in Archived Discussions (Read Only)

How do I turn off the option for a client to book their own appointments?

jessica82 — Thu, 30 Jun 2016 18:18:58 GMT

How do I turn off the option for a client to book their own appointments?

Re: How do I turn off the option for a client to book their own appointments?

Tom — Thu, 30 Jun 2016 18:17:54 GMT

Hey @jessica82, great question. At this time, the option to turn off booking but display the service online isn't available with Square Appointments.

For now, I'd suggest the following:

Change the pricing option to "Call Us".
or
Make sure that "Online Booking Visibility" is toggled off for all of your services.

Hope this helps. Please feel free to reply with any other insight as to why you'd like to prevent clients from booking online. I'll be sharing your suggestion with our product liaison team.

Re: How do I turn off the option for a client to book their own appointments?

Hair2do — Thu, 25 Aug 2016 11:44:10 GMT

Hello,

This is an issue that I am having also. I am just opening my business and prefer to handle my own booking. Being able to turn this service off would be a great help.

Re: How do I turn off the option for a client to book their own appointments?

Dcombs — Tue, 30 Oct 2018 15:58:36 GMT

Has This issue been fixed or can you still not turn this off?

Re: How do I turn off the option for a client to book their own appointments?

puka — Wed, 31 Oct 2018 17:03:45 GMT

Hey @Dcombs - Currently, the only way to keep clients from booking online is to Disable Online Booking Site within the Visibility & Display settings in your Dashboard.

Is there a way to confirm appointments manually?

Abbi — Fri, 28 Aug 2020 06:15:42 GMT

Since I want to require a deposit for my appointments is there a way to put manual confirmation so i can personally confirm appointment once I receive deposit?

Re: Is there a way to confirm appointments manually?

OnenessHaven — Fri, 28 Aug 2020 15:16:40 GMT

Following!

Re: Is there a way to confirm appointments manually?

ashc — Fri, 28 Aug 2020 16:09:37 GMT

Hey @Abbi and @OnenessHaven,

I moved your post to an existing thread about clients booking their own Appointments.

See Puka's answer above on how to remove the ability for them to book themselves.

This may not be exactly what you're looking for here but it's the only way for them to not be able to book themselves.

ASCH

ptmassage912 — Thu, 08 Oct 2020 02:42:56 GMT

Does this mean as of 2020 there is no way to block an individual client from booking an online appointment?

'I want my online booking open to the public and all of my clients, but for an individual that is banned from my business - is there no way I can prevent them individually from booking on their own online?

Re: ASCH

AshleyK — Thu, 08 Oct 2020 14:45:36 GMT

@ptmassage912 yes, you are correct. At this time, there is not a way to block an individual from scheduling appointments with you. The best way to fix this will be to turn on manually accepting appointments so you can decline this individual's request to book.

Re: ASCH

watermelonyhair — Sun, 17 Oct 2021 22:30:05 GMT

This isn’t really a fix at all though - turning off all online booking when every other client is fine but you want to keep certain individuals from booking just creates a different problem.

Re: How do I turn off the option for a client to book their own appointments?

Stellarskin1 — Wed, 03 Nov 2021 19:50:35 GMT

Dear square please come up with a resolution for this issue. As stated by others turning off manually excepting appointments is not a resolution to this issue. I would like to be able to block a specific client from being able to book appointments with me online in the future.

Re: ASCH

NOOOOO — Mon, 03 Oct 2022 01:18:46 GMT

So here it is 2022 and there is still no way to block certain clients from booking online. This needs to happen.

Re: How do I turn off the option for a client to book their own appointments?

RobinSpencer — Tue, 13 Dec 2022 16:11:11 GMT

Agreed, Square needs to give us a simple way to block some customers.

Re: ASCH

Cgmcm80 — Fri, 31 Mar 2023 17:15:06 GMT

that's crazy. this should be basic! 😕

Re: How do I turn off the option for a client to book their own appointments?

Bellabraids — Sat, 29 Apr 2023 16:50:53 GMT

2023 and still no way to ban clients. It’s actually ridiculous. Isn’t square and Squarespace affiliated? Why do they have this feature and we don’t?