thread Re: Can you print more than one order ticket? in Archived Discussions (Read Only)

Can you print more than one order ticket?

Tammy1 — Mon, 04 Jul 2016 15:16:15 GMT

Using square on a food truck. they order 3 different kinds of pizzas--would like to print 3 tickets to staple onto 3 pizza rounds

Re: Can you print more than one order ticket?

Spenser — Tue, 05 Jul 2016 19:03:56 GMT

Are you using Open Tickets, @Tammy1?

It's kind of a work-around, but if you are using open tickets you'd be able to do this by saving the ticket each time you add a different order.

So long as you have order tickets enabled in your printer settings, a new order ticket will print each time you add an item to the ticket and save it.

It's a little cumbersome since you would need to save the ticket and reopen it for each order on the bill, but would work for what you're trying to do. Let me know if I can clarify anything!

How do you print order stubs per category or multiple stubs?

rhycce — Mon, 29 Aug 2016 20:14:21 GMT

So I have a cafe and I am trying out Square for our POS. I like to use my ticket stubs as a label for drinks. I have a category for coffee and one for tea. Sometimes I have a client who orders both coffee and tea or two different kinds of tea. I would like to print the order stubs twice in this case to label the drinks drink separately. But my printer only prints one ticket stub per order.

The alternative is to split the order so I can have two stubs for each drink but this is not efficient as the customer would not want to pay per drink instead of all at once.

Has anyone figured a way to get out of this?

Re: Can you print more than one order ticket?

rhycce — Mon, 29 Aug 2016 20:25:34 GMT

Thank you. This is very similar to a question I had.

Re: Can you print more than one order ticket?

Spenser — Mon, 29 Aug 2016 20:43:21 GMT

Sure thing, @rhycce! Just found your other post as well. I'm going to merge it with thread since it's still the best workaround for this scenario. Thanks!

Re: Can you print more than one order ticket?

Cpk — Fri, 30 Dec 2016 01:16:14 GMT

I'm wonderjng if you have another work around to reprint Order Ticket with the all items, not just the one that just added.

I need to give one Order Ticket to the kitchen and another receipt to Customer. The Order Ticket Stub does not include any item infomation.

Thank you

Re: Can you print more than one order ticket?

callychin — Wed, 04 Jan 2017 08:53:53 GMT

I have the same question of this. Can anyone help?

Re: Can you print more than one order ticket?

Spenser — Sat, 04 Feb 2017 23:44:07 GMT

Hi @Cpk and @callychin, sorry for the delay. Not quite the same as the order ticket, but the best option for this is Print Bill.

Either prior to saving the order, or after reopening from your Open Tickets, you can tap the drop-down menu in the top-right, and click Print Bill. This will print out an itemized receipt for the customer but will leave the transaction open.

Hope that helps!

Re: Can you print more than one order ticket?

RNG — Thu, 02 Feb 2017 21:05:26 GMT

Sure seems like "How many duplicates to print?" would be a nice addition to a future update. We need two complete tickets. If the Print Bill workaround does work, I don't think it's going to have the customer name on it, which we need.

Re: Can you print more than one order ticket?

Spenser — Tue, 07 Feb 2017 00:21:11 GMT

Thanks for posting, @RNG. I will add that the printed bills do include the ticket name, so as long as your tickets are saved under the customer's name, it will be included on there.

Re: Can you print more than one order ticket?

harvesthq — Sat, 18 Feb 2017 09:59:56 GMT

A function of how many tickets to primt is very very important for small business. We switch from kounta to sqaure but feel disappointed without this function. Hopefully it can be fixed soon.

Re: Can you print more than one order ticket?

Tom — Sat, 18 Feb 2017 17:58:43 GMT

Hey @harvesthq — welcome to our seller community!

Thank you for taking the time to weigh in on this. I'll pass this over to our Product Liaison team as we're continuing to track this request — apologies for any inconvenience. In the meantime, hopefully the workaround that Spenser suggested helps!

Please don't hesitate to let us know if anything else comes up. 🙂

Re: Can you print more than one order ticket?

Makus — Wed, 22 Feb 2017 22:03:19 GMT

Hello,
How can we print again a ticket (working order) a few minutes, hours or days after we printed saved it?
We receive a catering order on Monday and we print the tickey (work order for the kitchen).
Then, 24 horas latter the costumer make a change.
We can modify the ticket (working order, not the bill) in the Ipad, but we do not have a new print with this modification.
So, with each modification we have to do a new ticket?

Impossible.
Square must have another soution for this.
And to print the bill it is not the solution because we do not have all the information.

Thanks.

Re: Can you print more than one order ticket?

EJ_ — Wed, 22 Feb 2017 22:31:21 GMT

@Makus I'm a bit confused as to what you mean by this.

You can use the Print Bill feature to print up an itemized ticket without closing the ticket like Spenser mentioned above.

The ticket stays open, allowing for you to add items to the open ticket if needed.

Re: Can you print more than one order ticket?

Makus — Wed, 22 Feb 2017 22:47:00 GMT

Sorry, my english it is not the best.

The ticket/bill is perfect.
We also print a working order behing in the kitchen with comments.
We can re print the ticket/bill as much times as we want.
But we can only print the working order (behind in the kitchen) just once.

So when we have caterings and people order in advance and make changs latter, we can't re print the new working order with this changes. So we have to do all the order again to have a new print with the changes.

Was I clear now?

Re: Can you print more than one order ticket?

Lomelis — Thu, 23 Feb 2017 03:22:21 GMT

I am highly interested in a solution that would allow us to print kitchen tickets on demand. I have a restaurant with an iPad, Square stand, contactless/chip reader, cash drawer, and USB printer. I added an additional iPad mini to take orders at the tables. When I finish taking the order, I save the open ticket but have to use the iPad to print the ticket. Currently I see no way to print the kitchen ticket for the first time in this scenario. Would I have to ditch my USB printer and invest in an Ethernet model? Or need to have a separate Ethernet kitchen printer that would handle all kitchen tickets in the future?

Re: Can you print more than one order ticket?

FKoelfgen — Thu, 23 Feb 2017 03:31:27 GMT

The problem with the customer receipt is that everything is on it (drinks etc) & it doesn't print as clearly nor as boldly as the open tickets do. In the kitchen we get accustomed to seeing it a certain way. We run into this problem quite often if the internet is down, printer not powered on etc.

I've also noticed that Android device's print terribley. Is there any fix for this? I've tried every device setting & have the same problem with 2 android devices while the Iphones, Ipads & mini's work great.

Since I've got your ear I'm also curious about what determines the register lay-out. With the Iphone it's just the library listing so you have to look everything up. The I pads are larger so you can display your custom item set-ups (square icons). So I bought this smaller Samsung 7" to try & it has the square's laid out but as stated above, doesn't print well. One of my waitresses has a Iphone 6s & the square lay-out is not an option. Anyone out there using a 6sPlus with any better luck?

Re: Can you print more than one order ticket?

EJ_ — Thu, 23 Feb 2017 18:05:38 GMT

@Makus If you're using Open Tickets, adding items to an existing ticket will automatically print to the designated kitchen ticket printer (so long as the printer is supported and you've designated categories to the print to the selected printer). Was this not happening for you? It might be an issue with your settings. Our Support Team can walk through this with you to get you setup properly.

@Lomelis Unfortunately yes, you would need to switch to an ethernet printer so that the orders can be printed automatically via your wireless network.

Re: Can you print more than one order ticket?

raymondrbowman — Thu, 16 Mar 2017 13:38:12 GMT

Just ordered the SP742 Ethernet kitchen ticket printer for a burger restaurant and I'm still trying to figure out how to print septate tickets for the kitchen for each individual person's burger on the same order. So that way for example if there is a party of five I can staple each person's customised ticket on their bag. How do I do this?

Star Micronics: SP742 Ethernet - Kitchen Ticket Printer

Re: Can you print more than one order ticket?

Sean — Fri, 17 Mar 2017 18:55:25 GMT

Hi @raymondrbowman. 👋 At this point, you would need to ring folks up separately if you want to print separate order tickets for a single order. I can definitely see how this functionality would be useful for this scenario. I'll be sure to share your suggestion with our product liaison team.