thread Re: How do I set my reader for when i am off line in Archived Discussions (Read Only)

How do I make sure that Offline Mode is enabled for when I don't have internet?

dukeydo — Wed, 22 Feb 2017 16:43:51 GMT

I use an ipad, no iphone. How do I set my reader for when wifi is not available

Re: How do I set my reader for when i am off line

VanKalkerFarms — Tue, 05 Jul 2016 04:27:01 GMT

If you don't have internet access, you can still accept payments in Offline Mode. You'll need to turn on Offline Mode in the Settings section of the app. https://squareup.com/help/us/en/article/5095-process-payments-with-offline-mode

Keep in mind that if a payment doesn't go through when the iPad has internet access (a declined card for whatever reason), you are responsible and Square can't help you in getting the payment another way.

Re: How do I set my reader for when i am off line

WonderCity — Mon, 24 Jun 2019 12:52:43 GMT

Can't seem to enter offline mode unless I login in to the square app which requires an internet connection.

Can you tell me how to login to the square app without internet?

Or how to go offline without logging in?

Re: How do I set my reader for when i am off line

ashc — Tue, 25 Jun 2019 16:00:07 GMT

Hey @WonderCity! Welcome to the Seller Community.

The app would require some form of data of wifi in order to sign in. Offline mode is available if you're already signed in as a back-up but you have to be signed in already with it enabled.

Re: How do I set my reader for when i am off line

WonderCity — Tue, 25 Jun 2019 17:20:27 GMT

Thanks!

I discovered that we did have offline mode enabled when the internet went down but were still unable to run transactions.

It happened first thing in the am so I don’t know if we actually have to have had a recent connection for offline mode to kick in. Can you confirm?

Re: How do I set my reader for when i am off line

ashc — Tue, 25 Jun 2019 19:37:58 GMT

@WonderCity You're probably right on that. Most likely because it happened right from the start, there was no internet connection to begin with in order for it to kick over correctly.