thread Re: How do i do a refund in Archived Discussions (Read Only)

If I wanted a refund how do I do it?

Kingmiah — Tue, 19 Jul 2016 17:45:51 GMT

I need to know

Re: If I wanted a refund how do I do it?

Kelly — Tue, 19 Jul 2016 18:03:19 GMT

Processing a refund is simple! You can prompt a refund from either your Square Dashboard or your Square Register.

To refund a payment from the Square app:

- Tap the three horizontal lines then tap Activity.
- Scroll through your payment history, search for the payment using the receipt or card number, or swipe the card used for the payment.
- Tap on the payment you'd like to refund then hit Issue Refund.
If you need to refund a partial amount of the total sale, enter the amount you wish to refund.
- Select a reason for the refund and tap Refund.

two sales tax active for transactions

safetyshirtguy — Mon, 15 Aug 2016 20:39:59 GMT

i noticed during a large transaction i had last weeks city and current city's tax active...

how can i refund the wrong tax with out the card?

Re: two sales tax active for transactions

Kelly — Thu, 18 Aug 2016 18:17:55 GMT

Check out my answer above for a step by step on how to process a refund.

Re: If I wanted a refund how do I do it?

iMobileFixer — Tue, 23 Aug 2016 23:50:58 GMT

Thanks Kelly, will try out the instructions soon I'm sure iMobileFixer

Re: If I wanted a refund how do I do it?

BlessedLight — Sat, 10 Dec 2016 11:44:23 GMT

Right before you hit refund in the refund process it says the funds will be taken from your bank account. What happens if the payment is still "pending" as the initial question stated? Will the "pending payment return to the customer or will it actually take the money from my account?

Re: If I wanted a refund how do I do it?

Sean — Mon, 12 Dec 2016 20:25:12 GMT

@BlessedLight - The funds will be sent back to your customer once the refund is no longer pending. We have to debit and receive the funds from your bank account before sending the money back to your customer. The only exception is when you have the funds to cover the refund in your Square balance. In those cases, we'll take the money from there first, meaning your deposit will just be smaller for that day. Does this help?

How do i do a refund

Joanie1956 — Tue, 20 Nov 2018 22:35:53 GMT

This reply created from merging an existing thread: "How do i do a refund" The author has been notified via email.

How do i do a refund

Re: How do i do a refund

Bigbird9455 — Mon, 01 Apr 2019 19:38:30 GMT

I have a return an the customer wants it back to her card? How does this work and do I get my money back as well that the square charges me?

Re: How do i do a refund

VanKalkerFarms — Mon, 01 Apr 2019 20:16:29 GMT

when you refund a credit card transaction your customer gets back their full amount and you get back your fees. In the end other than paperwork it will be like nothing happened.

Re: If I wanted a refund how do I do it?

Felita — Sat, 21 Dec 2019 00:19:53 GMT

Hi, I am hitting the 3 lines in the upper left corner, but there is not an activity option listed.
Are you able to tell me why?

Re: If I wanted a refund how do I do it?

Kassi_ — Sun, 22 Dec 2019 15:42:35 GMT

Hi @Felita -

Here are some troubleshooting steps for your browser!

Another trick you could try is to make sure you're using Google Chrome when accessing your Dashboard.

Re: If I wanted a refund how do I do it?

Raythomas — Mon, 07 Mar 2022 05:27:17 GMT

I dont even have an account