https://community.squareup.com/t5/Archived-Discussions-Read-Only/Can-I-exchange-my-contactless-and-chip-reader-with-a-chip-reader/m-p/11833#M67262 <P>Sorry to hear that you are having so much trouble! Check out this&nbsp;<A href="https://www.sellercommunity.com/t5/Questions-How-To/How-do-I-connect-my-new-chip-Reader/m-p/34/thread-id/12/highlight/true#M14" target="_blank">thread</A>&nbsp;for some tips on getting that reader to connect but if you are still having trouble, you can return your reader here:&nbsp;squareup.com/shop/return.</P> <P>&nbsp;</P> <P>Check out our&nbsp;<A href="https://squareup.com/help/article/5148" target="_blank">Support Center</A>&nbsp;for more information on Square's return and warranty policies.&nbsp;</P> Mon, 25 Jul 2016 17:51:25 GMT Kelly 2016-07-25T17:51:25Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Can-I-exchange-my-contactless-and-chip-reader-with-a-chip-reader/m-p/11701#M67261 <P>Can I exchange my contactless and chip reader with a chip reader? &nbsp;At least half the time I use the reader it will not connect with my phone. &nbsp;I can use it for a transaction and then five minutes later it will not connect. At this rate, I am going to stop using it and go back to the old mag reader.</P> Sun, 24 Jul 2016 03:01:23 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Can-I-exchange-my-contactless-and-chip-reader-with-a-chip-reader/m-p/11701#M67261 jcjdbs 2016-07-24T03:01:23Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Can-I-exchange-my-contactless-and-chip-reader-with-a-chip-reader/m-p/11833#M67262 <P>Sorry to hear that you are having so much trouble! Check out this&nbsp;<A href="https://www.sellercommunity.com/t5/Questions-How-To/How-do-I-connect-my-new-chip-Reader/m-p/34/thread-id/12/highlight/true#M14" target="_blank">thread</A>&nbsp;for some tips on getting that reader to connect but if you are still having trouble, you can return your reader here:&nbsp;squareup.com/shop/return.</P> <P>&nbsp;</P> <P>Check out our&nbsp;<A href="https://squareup.com/help/article/5148" target="_blank">Support Center</A>&nbsp;for more information on Square's return and warranty policies.&nbsp;</P> Mon, 25 Jul 2016 17:51:25 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Can-I-exchange-my-contactless-and-chip-reader-with-a-chip-reader/m-p/11833#M67262 Kelly 2016-07-25T17:51:25Z